Help Centre

Looking for instructions on how to use the site features or answers to problems? Browse our most popular support topics below, or use the search feature to find the information you want quickly.

If you can't find the solution to your problem on these pages, please submit a support ticket to contact our support team directly.

• I cannot access the chatroom – it just does not load.
• Help! I cannot log in
• I have been banned from the site!
• I have completed the first part of the signup, but have not received an email.
• How do I cancel my account?
• I have received an email, but cannot get any further.
• What payment options are there?
• What do I get when I pay?
• I have forgotten my username or password!
• I want to cancel my subscription.
• How do I upgrade my account?
• How do I change my account type?
• I have uploaded a photo – but it’s not in my gallery.
• I have completed both stages of the signup – now what?
• I have paid but my account has not been upgraded.
• My webcam does not work in the chatroom.
• The chat room does not load, it takes me to an upgrade page.
• How do I change my username?
• How do I upload a photo into my gallery?
• New Chat Room Help
• What webcam can I use with your chatroom?
• I get logged out every time I change page.
• How do I open up a room?
• How do I change my password?
• How do I add photos to an advert?

For other support topics please browse the help centre categories on the right, or try searching for the information you require.