If you are still experiencing technical problems after reading this page, please raise a support ticket.
People come here for different reasons, and occasionally we get people asking us how best to get involved. So, we'll simply say this. Check out the forum, check out the photo ads, and all the other sections of the site. A good place to start would be The Cafe on the Forum, as you'll always get a warm welcome in there. Also, perhaps you could consider attending a Munch. A major strength of this site is that nothing is hidden, however, you can't actually post anything yourself until you've registered (for free!). See you in there! :-)(^top)
Assuming you sent your email to the correct address outlined on the Contact Us page and that your query is NOT already covered on this help page somewhere, there may be another explanation. We receive and look at every message sent to the Help Centre.(^top)
Please see our report site abuse page.(^top) ^top)
You need to login and in there you'll see a list of all your ads currently in the system under 'Adverts'. From there you can either update/modify/delete any current ads you have using the links below each one. Note: top tip - Your Ad will go back to the top of the lists when you simply click the ‘Update Ad’ link under the ad concerned - a simple way to keep your Ad ‘fresh’ and seen.(^top)
You can select Settings > Cancel from the My Account menu on the left, followed by 'Cancel' and follow the on screen instructions. However, if you have no photo ads in the system then you are effectively removed from the site as far as anyone or anything is concerned. However, if you have no photo ads in the system then you are effectively removed from the site as far as anyone or anything is concerned. Since we never spam or allow access to any information to any 3rd party, there is no need to remove account information. Just remove any photo ads you currently have running and that's it, you're history until you place another ad. Register, activate, place an ad, have some fun, delete the ad and walk away - it can be as simple as that.(^top)
You need to login and in there you'll see a list of all your ads currently in the system under 'Adverts'. From there you can either update/modify/delete any current ads you have using the links below each one. Note: top tip - Your Ad will go back to the top of the lists when you simply click the ‘Update Ad’ link under the ad concerned - a simple way to keep your Ad ‘fresh’ and seen. Any ads that haven't been updated in over 30 days will cross into your 'Expired Adverts' section.(^top)
If you haven't received your activation link, first check your bulk-mail/spam folder to make sure it wasn't mistakenly put in there, if not then please read on.
When you registered your email address with us, an automatic activation email was definitely sent out to the email address you supplied. However, some ISP (Internet Service Providers) such as AOL actively block emails for various reasons, so it is often a hit and miss affair, but it is not our fault, and nor can we do anything about it. Also, some ISPs ‘queue’ emails, which can have the effect of delaying the email by up to 24 hours - so you must be patient. However, if you haven't received an activation email after waiting 24 hours then the best thing you can do is forget about using that email address with our site, but set up another email address with one of the recommended webmail services below (for free), and register again with that. We know these work with our site.
If you still have the join page, type in your validation code from your email accordingly and then press the continue button. If not, copy and paste the validation link into your web address bar by higlighting the text by mouse clicking and dragging left to right, followed by a right mouse click (hold mouse button down if you are on a Mac), select Copy, click onto your web address bar, right mouse click again (again hold mouse button down if on a Mac), select Paste and hit enter.(^top)
Once you have successfully registered, we'll email a copy of your details to you. It's worth double checking in case you are miss-entering the details. If you have forgotten your password then go to our password retrieval page to get it sent to you automatically.
Failing that, perhaps you aren't allowing cookies on your computer? If this is the case, you'd be getting redirected back to the Join page. This is required by the ads system as explained fully at the bottom of the photo ads login page. Carefully read that info to learn how to allow cookies for your given browser.(^top)
Go to the password retrieval page and type in your email address there to get it automatically sent to you.(^top)
You need to login and select 'Settings' from the left of the site under the 'My Account' heading. This will show all of your account information, including your email address. Below this will be a link which you need to click titled ‘click here to change your email address’. This will generate a new page where you will be able to enter your new email address. We will send you mail to the new email address you specify (this is to check the address is yours), the email will contain a link to click and then you're done!(^top)
Some software programs cause problems viewing pictures, the most common that has been reported is Kaspersky. In 'Settings', under 'Protection', open 'Anti Banner'. Uncheck 'Enable Protection' or if you don't want to do this, uncheck 'Protection' then add the site URL to 'White List'. You will then need to restart your system.(^top)
The easiest way is to use a modern version of "Paint" that comes with Windows. Start > All Programs > Accessories > Paint. Once you have it running you need to go to File > Open and then navigate to your picture on your computer to open it. Now simply reduce your picture down by going to Image > Stretch/Skew and bring the Horizontal and Vertical dimensions down to a suitable size. Now go to File > Save As... and make sure you select the ‘Save as type:’ as a JPEG and then press the ‘Save’ button (change the name if you don't want to overwrite the original). You should now be able to upload that new picture to your Photo Ad. If not, try reducing the Horizontal and Vertical dimensions down a little more until the picture you are left with is less than 10MB in filesize.
More powerful graphics software is available for freeware/shareware/demo/evaluation via download from the following list of sites. In each case you can do something similar to the above, but you need to read the Help if you have trouble achieving the same result, i.e. reducing your picture's size and/or converting it to JPEG format.^top)
It could be for a number of reasons.
Perhaps your ad was out of date? If you put up an ad for a "meet us on the 12th" and it's now the 13th, a moderator may spot this and remove it to save cluttering up the system with out of date ads. If you don't want your ad deleted for this reason then please modify it before it's out of date, back to being a general ad for example.
Perhaps your ad was in the incorrect category? If you've only had your ad deleted and not been banned, think yourself lucky. It wastes a great deal of our time moving/deleting ads that are NOT in the correct categories. If you discover your ad has been deleted, make sure when you place another one that you put it in the correct category.
Perhaps you had more than one ad in the same category? If this was the case, please make sure you simply modify and update ONE per category, as per the guidelines.
Finally, are you sure your ad is gone? When you login you will see a list of ads you currently have in the system under 'Adverts'. Remember to check the 'Expired Adverts' section if it has crossed over into that area.
I'm afraid we can't recover deleted ads. Just get on and post another, paying particular attention to all the rules and category choice, or you may find yourself with all your ads deleted and yourself banned the next time.(^top)
If you've been banned, then any ads you had in the system will have also been removed. What you now need to do in order to resolve this problem is read, understand, and then follow the instructions below.
Firstly, read our Acceptable Use Policy to get an insight as to why this may have happened. Now, if this was a mistake, you have our apologies (obviously). If not, then it could be that you had too many ads in the system, or perhaps you had ads in the incorrect categories, or perhaps you've put something up that was seen as against the rules - fake/stolen pictures, advertising (spam), timewasting, a telephone number, illegal content, pay-for services, etc. Whatever it was, please let us know the gist of the entire ad (be honest, else we'll only be back here again in a few days time). You can get in touch via the Help Centre.
Some people are quite annoyed that we haven't had the ‘courtesy’ to inform them when and why they were banned. To this we say, if you didn't bother to read the rules and abide by them, then why should we bother to waste anymore of our time than we need to? We haven't got a great deal of time to help those who abuse this site and its Acceptable Use Policy, mainly because we're too busy helping the people who are trying to use it responsibly!(^top)
You can view all the posts on the forum without registering, but in order to make one yourself, or use the messaging system, or view user profiles, you have to register a username and then login with it.(^top)
PMs are Private Messages between users. Once you've registered and logged into the forum you will also see a PM link on other forum users' posts and profiles. These enable you to Message a user in private - a little like sending them an online email.
All PMs you receive go into your Inbox. All messages you send go to your Sent and be higlighted UNTIL they are read (received) by the intended recipient. This is an easy way to tell if someone has read your PM yet or not.(^top)
Select Forum in 'Settings'. The avatar section is located on the bottom and details instructions on how to customise your forum profile.(^top)
Firstly, please carefully read our Forum Posting Guidelines to gain some insight as to why this may have happened. Also, refamiliarize yourself with the forum registration terms you agreed to, paying particular attention to this section: Moderators, operators and admin may modify, adapt or delete any postings made to any area of the Service.
Usually when a post is locked the reason is given by the Moderator who locked it. If your post/thread was deleted then it was most likely considered so pointless or such an infringement of the AUP that it should no longer remain on the site.
The possible reasons your post/thread was locked or deleted are too numerous to mention here, so we simply ask you to accept the decision and move on. What we certainly do NOT want to see is yet another post asking why your previous one was locked or deleted.
If you think your rights as a forum member have been abused and you want to have the matter looked into, please see our abuse page and send us as much information as possible, including your forum username and the link to, or content of, the post in question.(^top)
Firstly, please carefully read our Acceptable Use Policy to gain some insight as to why this may have happened. If you want to appeal to have your account reactivated then please send an email to the Help Centre stating your username, your case, and any other information you feel is relevant to being allowed back.(^top)
First off, you're going to have to be more specific than that :-)
Is it that when you click on the ‘Enter the Chatroom’ link that the window appears to have no chatroom in it, or is just a blank page? If so, please read, the chat room window opens but is completely blank below.(^top)
You need to reload the chat room page by pressing Ctrl and F5 on your keyboard, you may need to do this several times. Alternatively, delete your temporary internet files / cache in your browser settings.(^top)
There may be a problem with the site or a problem on your system. Please send an email to the Help Centre for further assistance.(^top)
You will need to have Abode Flash Player installed on your system, please check the Abode Flash Player site to see whether you have this installed or the latest version.(^top)
In order to join the Swinging Heaven Chatroom you have to be using a registered Username and Password. If you're not a member, you can Join here, but if you've forgotten your details, go to the forgotten details page.(^top)
Click the member that you wish to speak to from the users list on the right of the chat room. If you're whispering in tabs, select the whisper button and a new tab will open which is where you can write your messages. If you are whispering in-line, you will notice the button that you click to send your message has changed to 'Whisper'. This means you are in private whisper mode and that it is safe to send your message. If you are unable to see the specific member that you wish to whisper, use the scroll bar to view up and down. If they aren't shown, they've probably moved to another room or disconnected.(^top)
All chat room bans can be temporary, lasting 24 hours, or much longer. After this duration you will be able to resume the feature as normal. If you have any concern regarding the ban, then contact can be made Help Centre. However please provide us with in depth information including your username, which room you were banned in, the date and time of the banning, and any other relevant information.(^top)