non sexual... slamming re telecomunications ?

well here we are with the update, you'd really think all would be well by now wouldnt you..well how about this for a conversation today..this is the very short version..


'hi its ian !"£$£" of bt high level complaints , we seem to have found the problem, (id been chasing them since thursday pretty much and been fed all sorts of crap) it seems mr staggy you do not live at this address , someone else has that address they have just moved in and asked to be connected!


thats the very short version

i reply .. 'erm well we have lived at this address for over 12 years i think we know where we live, perhaps the new guy thats moved in has given you the wrong address?'

' no thats not possible you do not live there mr staggy someone else does' he gives me a guys name,

i tell him 'ill go and check my sons bedrooms as we speak just in case someone has moved in without my knowledge..'

of course no one has moved in and whats more we have not moved out..

i quote our old account number and tell the guy

'BTS billing adress for this number is and always has been to this address in my name,'

he's still adamant that not only do we not live there but now hes telling me we have never lived here!
at this ppoint i think i asked mr bt high level complaints how ridiculous it would sound if i rang him tonight and told him he did not live where he had lived for 12 years as my 'system' sed so!!

im keeping my calm even though this is starting to sound like the woody allen moose sketch..(google it) to cut a very long story short at this point would be wise so ill move on..

i have spent the afternoon driving up and down our tiny village of twenty properties and a few businesses trying to find this guy, ive met all my neighbours and asked all of them where this address is.. lol they all say its just there..i tell them funnily enough i know it is ,i live there but do you know another address similar or the same to this one, eventually the plot thickens as i cross a field to two new houses and find a guy in a big shed taking an engine out of an old astra,, 'hi are you mr !"!£££"' i ask,

'erm yes' he says.'

i nearly hugged him but he was covered in oil, 'whats your address i ask him'..remember this is the guy that bt high level complaints have told me an hour ago is

'adamant he lives at your address ' they state our address each time they tell us this insisting we live somewhere else..

mr !"£""!" replies .. with ' a completely different address but same post code as ours , when i say completely i mean as bad as this lets say we live at

1 surrey rise , farnham ,surrey sy12344gb


this guy lived at.. the ridings ,206 ponsomby avenue farnham surrey sy12344gb


i ask if hes had trouble with his phones he tells me it all started about a week ago when a bt outreach engineer turned up and sed are mr !"££$$% of 1 surrey rise , farnham ,surrey sy12344gb lets say..

he of course sed no but i am mr !"££$$% and the outreach guys says ah well thats close enough and starts work connecting his line..

so i go back to high level complaints and tell them mr !"£$%$%" doesnt seem adamant anymore that he lives at my address in fact hes standing in front of me insisting he lives at his own address..i quote that address.. bt high level complaints now get very short with me saying i do not understand how their system works blah blah blah blah and they are still correct and i would of been written to or at least mr !"£$%£"" would of been to at my / his address.. i explain .. but if it was addressed to mr !"£$£"£ and it came to my home i would not of opened the letter would i , i would of returned it to mr postman

oh dear god this is such a fucking night mare they still tell me they have done the work at the right address and i dont live here anymore lol their system is correct and if its not correct there is very little they can do to rectify this problem!



currently .. you have got the very very short and i honestly believe much less ridiculous version so you may be able to see whats going on here.. the long version was simply mind boggling ..

when i do finally get this phone line sorted i am going to rip out a BT phone box and strap it to the fender of my car and drive down the freeway in upstate new york and stick the bloody thing up BTs back side.........

see moose sketch to understand the last bit!

staggy


all addresses and names are fictitious of course

Sorry to hear of all the crap you've been going thro with BT, I've had similar problems with a utilities supplier in the past and I know how you feel, banging your head against a brick wall would be less painful.

Have you thought about going to your local MP to see if they are willing to get involved on your behalf, i've found that simply the threat has been enough to make them pull their finger out from up their a**e and sort out the problem.

tomorrow they say they are sending an engineer.. one has to wonder why we need an engineer to come here, as whatever they did in the first place didnt require a visit from an engineer.. which worries me a little but still what do i know.. now i wonder if he will be able to find this house..

oh and yes we are now apparently BT customers ...


never asked to be but got a letter yesterday telling us we were.. and tghe letter came to this address! omg the royal mail know where we are!!!


more later .

staggy

i have broad band back!

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