sexy_siena wrote:
I didn't say I want my money back. I daid IF I had bought this product in a shop I would have taken it back and got a refund.
As for the software not being compatable and all the other blurb you have come out with. The simple facts are that the chatroom is less useable than it ever has been since broadband became popular. It doesn't matter why. SH is losing long standing members as a result. If I thought raising a support ticket would help the chatroom become more user friendly then I would have done it months ago. I'm not stupid. Nothing has changed at my end.. Same network provider and same laptop. At least 20% of the chat nowadays in the rooms are of getting booted and getting frustrated.
Might be the same network, but network providers often change/upgrade as do operating systems, browsers and programmes such as flash. Microsoft release patches almost daily, Mozilla every month or as do adobe? Our service provider is currently BT, our connection is sometimes flaky, we use a mac with Mac Office and the Mail programme Outlook found within it, it doesn't work very well with our BT mail due to smtp settings not being available like they used to and yet an earlier version of Outlook does and so it goes on.
You claim that the chatroom is less user friendly is not one we personally find has much merit. I don't like the current chat software SH uses much preferring the old system and software when there were 3 servers but in them days (pulls braces ee by gum) we did have connection problems and I should imagine it was much more problematic/high maintenance then that what is is now? But the ease of use and the slight improvement in the tools available is better.
Your reply to Cubes re the Support Ticket and you seemingly thinking it's not worth it is class, you have a problem and yet you cannot raise a support ticket to try and help the admin here try and rectify it/help you? That would be like me phoning up bt sales and ranting at them that I'm not getting the 'up to 20mb speed' they offer...they sales team can't do anything (other than laugh at me probably) but at least if I raised a support issue with them i 'might' get somewhere and a degree of help?
I can understand your frustration but can't help but think some of it is your own fault and borne out of your lack of raising a support ticket with support.
As for getting your money back if it was a shop,
We get less than 3mb speed with our connection ..my face is permanently blue these days and BT support have visited our home, changed our connection/ been at the top of our drive hanging off a close by telegraph pole and still they haven't rectified it....but at least they tried and have tried? raise a ticket and at least give SH tech support a chance.
Andy
