Chatroom Not Working - Edited Title

Tried the test and it gave me the result timeout?????

Still not able to get into chat at all tonight, but it was fine this moring

Bo -x-

isnt this so annoying im really p*****sed off

bopeep - if the result timed out then you have a connection issue, something is blocking the ports needed for flash applications.

What isp are you with, i forget? Also any new security software or change of hardware that could have triggerd it?

maybe_me - if you passed, thats quite confusing, could you try a few times to see if you pass all of them over the space of 10 minutes or so.

I'll look into this more tomorrow.

managed to get in this moring, so seems to be ok, will try again when i get in from work.

thanks Elliot

Bo -x-

Bo - Hopefully it will remain open - i just hope your ISP isn't blocking the ports at peak times like the same issue we had with tiscali a while back. What is your ISP?

Also maybe_me, whats your isp? And is it any better today for you.


Thanks.

Hi Guys

Servers keep craashing big time this morning, ive counted at least 6 I think. Are you guys working on the site all day and any eta on fix please?

ta

Misty x

hi still no go today and im getting so peed off just logs me into server 1 and sits there why??????

maybe_me:

Who are your ISP?

And can you try the flash connection test a few times over a 10 minute period and see if you fail any.

Thanks,

Elliot.

hi elliot m with virgin and tried test 5 - 6 times all passed the only thing im having trouble with is
getting into chat

please help im going insane

Did you follow steves advice on the previous page.

1) Clear Temp Internet Files

2) Uninstall and Reinstall Flash.

This should solve any issues you're having if you pass the connection test.

Can't get into chat room at all...have tried all the above, just get to server one and it hangs there.

thats exactly what i have.... done every thing u said n no luck

Hi,

I need to see a trace to the chat server from your accounts.

If you're on Windows XP or earlier:

Goto Start > Run

Type 'cmd' and press enter.

in the box that pops up, type:

tracert 92.48.114.145

Wait a few seconds until it says 'Trace Complete'

Next right click anywhere on the black, and goto 'Select All'

Hit enter on your keyboard.

Come to this thread start a reply, and right click in the message window and goto 'Paste'

This will paste the data into here and i can diagnose the issue.

Thanks,

Elliot

rightn i did that this is what is said

'92.48.114.145' is not recognised as an internal or extrenal command operable or batch file.

also its the same on main pc which i just did that on as laptop just crashed on me and lost everything ffs

This is what I got maybe.

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.



Tracing route to . [92.48.114.145]
over a maximum of 30 hops:

1 2 ms <1 ms <1 ms www.routerlogin.com [192.168.0.1]
2 44 ms 56 ms 41 ms cr0.wscam.uk.easynet.net [195.189.159.241]
3 38 ms 38 ms 38 ms 80.238.63.161
4 50 ms 49 ms 49 ms be2.er10.thlon.ov.easynet.net [195.66.224.43]
5 190 ms 217 ms 74 ms the-linx.blueconnex.net [195.66.224.223]
6 94 ms 98 ms 79 ms . [92.48.114.145]

Trace complete.



Check to see you typed excatly what elliot asked you to type ie tracert 92.48.114.145 then after you type that press enter

i did that again and got the exact same reply as my origional one whats going on cant get in on main pc or lap top same reply

Hi maybe_me,

From what its returning, it seems you aren't typeing the 'tracert' word before the ip address.

Type exactly:

tracert 92.48.114.145


On one line, nothing else.

right this is what i got


tracert 92.48.114.145

Tracing route to . [92.48.114.145]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms DININGROOM [192.168.2.1]
2 7 ms 7 ms 12 ms 10.5.0.1
3 17 ms 21 ms 10 ms osr02know-v15.network.virginmedia.net [62.30.0.2
01]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 17 ms 22 ms 18 ms tele-ic-1-as0-0.network.virginmedia.net [62.253.
184.2]
8 71 ms 210 ms 90 ms the-linx.blueconnex.net [195.66.224.223]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.


any ideas?????

Hi,

It seems that some of your network hardware has blocked the server.

I would suggest you restart your router in the dining room, and what i can guess is an Virgin modem box near your tv.

Simply turn them off, wait 10 sec and turn them on again.

Let me know if that works.

Thanks,

Elliot

ok will do that tomoro fed up now lol thanks for ur help so far