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server1
14th Oct 2008 - 6:33am
this is a really bad show come on ops were paying for this do we get a rebate
benjdsmith wrote:
Roughly 13 pence per day apparently... adverts can still be placed, which after all ladies and gents is the reason you joined in the frist place. The problems on Server One are due to be fixed as soon as possible, and SH appreciates the anger felt by its members, but it is not always possible for a miracle, so please bear with!
Roughly 13 pence per day apparently... adverts can still be placed, which after all ladies and gents is the reason you joined in the frist place. The problems on Server One are due to be fixed as soon as possible, and SH appreciates the anger felt by its members, but it is not always possible for a miracle, so please bear with!
The point is, a miracle isn't needed. This keeps happenning, and it would be straight forward to sort a work around directing users to another server in the event of failure of server 1. Servers, modems, routers all fail from time to time, a business that provides a service should have contingency plans. Its good businiess practise. It is also good business practice to keep customers informed.
At present SH does none of these things. We are entering an economic downturn, people will look to use their money more efficently, and that means they will look for value for money. Service continuity and customer focus are fundamental issues in perceived value by customers.
The customers pay the bills. Not communicating and not having contingency plans is a threat to sh as a business.
MBA customer service lecture 1 concludes
Its a shame that SH have the time to lock threads about the inoperative chatrooms, but no time to post anything on the chatroom news to keep their customers informed of either the problem or progress in finding a resolution.
The cynic in me says that sh can't handle criticism. The optimist in me hopes that they are taking stock and learning from this.
The cynic in me says that sh can't handle criticism. The optimist in me hopes that they are taking stock and learning from this.
Adrenalinaddict wrote:
Its a shame that SH have the time to lock threads about the inoperative chatrooms, but no time to post anything on the chatroom news to keep their customers informed of either the problem or progress in finding a resolution.
The cynic in me says that sh can't handle criticism. The optimist in me hopes that they are taking stock and learning from this.
Its a shame that SH have the time to lock threads about the inoperative chatrooms, but no time to post anything on the chatroom news to keep their customers informed of either the problem or progress in finding a resolution.
The cynic in me says that sh can't handle criticism. The optimist in me hopes that they are taking stock and learning from this.
I want to know why people have to keep starting new threads repeating the same line "why isn't the chat room working" when clearly there are threads already on the go. Can't people read?
Norfolklol wrote:
I want to know why people have to keep starting new threads repeating the same line "why isn't the chat room working" when clearly there are threads already on the go. Can't people read?
Adrenalinaddict wrote:
Its a shame that SH have the time to lock threads about the inoperative chatrooms, but no time to post anything on the chatroom news to keep their customers informed of either the problem or progress in finding a resolution.
The cynic in me says that sh can't handle criticism. The optimist in me hopes that they are taking stock and learning from this.
Its a shame that SH have the time to lock threads about the inoperative chatrooms, but no time to post anything on the chatroom news to keep their customers informed of either the problem or progress in finding a resolution.
The cynic in me says that sh can't handle criticism. The optimist in me hopes that they are taking stock and learning from this.
I want to know why people have to keep starting new threads repeating the same line "why isn't the chat room working" when clearly there are threads already on the go. Can't people read?
Agreed, but the threads should be merged not locked. Lockingthe threads sends the wrong message
Adrenalinaddict wrote:
Its a shame that SH have the time to lock threads about the inoperative chatrooms, but no time to post anything on the chatroom news to keep their customers informed of either the problem or progress in finding a resolution.
The cynic in me says that sh can't handle criticism. The optimist in me hopes that they are taking stock and learning from this.
Its a shame that SH have the time to lock threads about the inoperative chatrooms, but no time to post anything on the chatroom news to keep their customers informed of either the problem or progress in finding a resolution.
The cynic in me says that sh can't handle criticism. The optimist in me hopes that they are taking stock and learning from this.
The people that lock/move/delete threads aren't the same people who will be working to solve the chatroom issues.....
Adrenalinaddict wrote:
Agreed, but the threads should be merged not locked. Lockingthe threads sends the wrong message
Norfolklol wrote:
I want to know why people have to keep starting new threads repeating the same line "why isn't the chat room working" when clearly there are threads already on the go. Can't people read?
Adrenalinaddict wrote:
Its a shame that SH have the time to lock threads about the inoperative chatrooms, but no time to post anything on the chatroom news to keep their customers informed of either the problem or progress in finding a resolution.
The cynic in me says that sh can't handle criticism. The optimist in me hopes that they are taking stock and learning from this.
Its a shame that SH have the time to lock threads about the inoperative chatrooms, but no time to post anything on the chatroom news to keep their customers informed of either the problem or progress in finding a resolution.
The cynic in me says that sh can't handle criticism. The optimist in me hopes that they are taking stock and learning from this.
I want to know why people have to keep starting new threads repeating the same line "why isn't the chat room working" when clearly there are threads already on the go. Can't people read?
Agreed, but the threads should be merged not locked. Lockingthe threads sends the wrong message
Threads were merged last night - many times.
Steve wrote:
Looks like you live in Eutopia
Adrenalinaddict wrote:
Maybe not. But they are SH people so should be in the loop and able to post on chatroom news updates. If they are not in the loop they should be, its very simple
Maybe not. But they are SH people so should be in the loop and able to post on chatroom news updates. If they are not in the loop they should be, its very simple
Looks like you live in Eutopia
Now that is a silly comment! All I am asking for is simple customer service, not utopia. I would respectfully suggest that you look up the definition of utopia!
Adrenalinaddict wrote:
Now that is a silly comment! All I am asking for is simple customer service, not utopia. I would respectfully suggest that you look up the definition of utopia!
Now that is a silly comment! All I am asking for is simple customer service, not utopia. I would respectfully suggest that you look up the definition of utopia!
As I would respectfully suggest you look up the word volunteer...
That is what Mods and Ops are....
They aren't here 24/7
The people to gripe at are the owners.......Not the Mods and Ops.....
That can be done HERE
Steve wrote:
As I would respectfully suggest you look up the word volunteer...
That is what Mods and Ops are....
They aren't here 24/7
The people to gripe at are the owners.......Not the Mods and Ops.....
That can be done HERE
Adrenalinaddict wrote:
Now that is a silly comment! All I am asking for is simple customer service, not utopia. I would respectfully suggest that you look up the definition of utopia!
Now that is a silly comment! All I am asking for is simple customer service, not utopia. I would respectfully suggest that you look up the definition of utopia!
As I would respectfully suggest you look up the word volunteer...
That is what Mods and Ops are....
They aren't here 24/7
The people to gripe at are the owners.......Not the Mods and Ops.....
That can be done HERE
Well said Steve.
medic
I know they are volunteers, i have voluneered nyself in the past. I am not griping at them, I am griping at sh.
But having said that if the ops, and mods know how people feel, maybe they could point it out to admin and persuade someone to at the very least update chatroom news!
Just look at the threads, I am not alone in this, many complaints, as you would expect from PAYING CUSTOMERS who are not receiveing the service they pay for.
But having said that if the ops, and mods know how people feel, maybe they could point it out to admin and persuade someone to at the very least update chatroom news!
Just look at the threads, I am not alone in this, many complaints, as you would expect from PAYING CUSTOMERS who are not receiveing the service they pay for.
Re: Chatroom Q&A – post in here, not a new thread.
14th Oct 2008 - 9:47am
Elliot wrote:
Ill highlight as much as I can think off below, if anyone has any particular questions please post in this sticky, and ill answer the questions in this top post. Hopefully this will avoid the hundred million chatroom threads!
To those who get the “You have been disconnected†message when they try to join:
The chatroom has a current capacity of 250ish users. We are adding capacity within the next few days, to bring this to 500 users, should this not be enough we will keep increasing until we have enough capacity. If you try to join and the room is at capacity, then it will say “You have been disconnectedâ€. As I say, this should be non existent in a few days time. This should have been done last week, but there have been complications out of our control (a bug in Macromedias software that they are working to fix).
With this increase in capacity, the cam quality will also increase, apologies for how it is now, it is necessary to keep it as low as possible to allow more people into the room.
A new version of the chatroom is also on its way, this will cater for a “No cams†room, where cams will be disabled. A lets meet up room, for people who like to ask “any one near londonâ€, every 30 seconds. And of course the general lobby.
View user profile, and view user pics feature will also be added with this release.
That’s as much as I can think off, questions below !
Cheers,
iv been tryin to log into chat since yesterday it tells me im aurthorised but it just stays grey
Elliot.
Ill highlight as much as I can think off below, if anyone has any particular questions please post in this sticky, and ill answer the questions in this top post. Hopefully this will avoid the hundred million chatroom threads!
To those who get the “You have been disconnected†message when they try to join:
The chatroom has a current capacity of 250ish users. We are adding capacity within the next few days, to bring this to 500 users, should this not be enough we will keep increasing until we have enough capacity. If you try to join and the room is at capacity, then it will say “You have been disconnectedâ€. As I say, this should be non existent in a few days time. This should have been done last week, but there have been complications out of our control (a bug in Macromedias software that they are working to fix).
With this increase in capacity, the cam quality will also increase, apologies for how it is now, it is necessary to keep it as low as possible to allow more people into the room.
A new version of the chatroom is also on its way, this will cater for a “No cams†room, where cams will be disabled. A lets meet up room, for people who like to ask “any one near londonâ€, every 30 seconds.
And of course the general lobby.
View user profile, and view user pics feature will also be added with this release.
That’s as much as I can think off, questions below !
Cheers,
iv been tryin to log into chat since yesterday it tells me im aurthorised but it just stays grey
Elliot.
)
Sgt Bilko in another thread wrote:
The Chatrooms are up and running minus server 1. If you enter the chatroom you will go in via server 2.
The company that runs the server have a network problem (server 1 is located in a different place to the other servers - I believe!)
There is nothing that can be done now until the problem is sorted at their end, so in the meantime we will continue without server 1.
The Chatrooms are up and running minus server 1. If you enter the chatroom you will go in via server 2.
The company that runs the server have a network problem (server 1 is located in a different place to the other servers - I believe!)
There is nothing that can be done now until the problem is sorted at their end, so in the meantime we will continue without server 1.
Peace has been restored 
Peace...at last...normality is restored!! 
Cam problems
10th Nov 2008 - 3:02pm
Hi
I have just tried to put my cam on and nothing happens when i click on it. It was ok this morning, and i can view other cams, but cannot activate mine.
As i said i had my cam on this morning and it was fine, my cam also works fine on msn
-Bo-
I have just tried to put my cam on and nothing happens when i click on it. It was ok this morning, and i can view other cams, but cannot activate mine.
As i said i had my cam on this morning and it was fine, my cam also works fine on msn
-Bo-
