Right - that is enough you two!! :shock: :shock: :shock:
Please take it to PM if you wish to continue bickering!!
I think........... if you have paid ....... you expect to be able to use what you have paid for!!!
Sam xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
p.s. I aint one of them! :giggle:
Its broken again!!! :cry:
Sam xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
It is a bit of a long thread and I apologise in advance if these points have already been made.
I have been in the iT industry for 36 years (yes computers really have been around that long)
The pure fact of the matter is that this will be down to one of three problems
1. The software is not fit for purpose. SH has grown and the software capabilities have not or...
2. The Server resources (CPU/memory and or disk space) are massively below par. They are not breaking down, servers don't break that often. But servers do suffer when having workloads thrust upon them that they just can't handle. This is proven by the fact that this is very obviously a workload driven problem. IE everything is fine at the quite times of day...but fri sat nights????...or
3. The iT staff haven't a clue and either or both of the above just gets exacerbated because of this. The answer would be to get a consultant in who specialises in performance/throughput problems (and by the way I am not one so dont ask)
The real reason that encompasses all the above is that SH is owned by a company that runs by the money it can make. They are not interested if you get your leg over or not, they're interested in their bonuses. Not talking about SH now but the parent company that thought there were rich pickings to be had by buying SH.
All except professionally run companies will try to get the most they can for as little outlay as possible. I have seen this time and time again in my job. I have lost count of the number of times I have told a customer " There is no hardware problem. Your performance/throughput problems are purely down to you're trying to get two pints out of a pint pot."
There are guys out there making a living fixing just this sort of problem that Chat is having.
I would lay very high money that this is the real problem with the chat servers at this time
Paul (and Maria)
I am a Senior European Support Specialist for a very large multinational Computer Company, having worked my way up to that position over 36 yrs (28 with the company I am with now)
I am paid a lot of money to know what I am talking about, unlike those that think they are 'experts' because they know how to defrag a drive or install a printer...
Only been here 3 days - can't see us staying much longer to be honest if we are not allowed to contribute constructively because we are 'newbies' and not members of the 'in crowd'. I did apologise at the beginning of my last message if it had been covered before - you only had to ignore it...
I was only after all trying to enlighten and maybe help?
I can't imagine for one moment I'll be contributing again and I know that Maria has seen enough on this site to tell her that we are better doing the 'real life' thing, not driving a PC
Respectfully yours
Paul (and Maria)
PS Your definition of expert is about 26 yrs old, first expounded by Derek 'Blaster' Bates, a life long Demolition 'expert'
Agrapo the above:
Quote 'Sure, we need to make a profit' unquote.
So you are a financialy viable business then? Then why do you not act as a business?
Listen to your customers, deal with your self invoked IT problems yourselves, keep people informed and refund their fees where appropriate.
Run the systems in parallel and allow people to use the pre-flashy techno bubble one separately. Offer a Choice!
You have ostrasised window mobile users through your IT experts so called use of flash windows for opening pics (for example), just for a cosmetic up-grade and a seemingly flash product. But hey think on this, they do not work on WM5 mobiles. It does not work. I am really t'eed off about this as you can imagine.
So what are you going to do about it?
Time to chip in another two-penneth.....
A number of people have commented in this thread about what is wrong in their opinion(and I'll hold my hand up and say that I've contributed similar comments in the past in other threads).
You can only guess at what it might be, seeing how you don't have access to SH technology and haven't seen the back-end problems first hand. It doesn't matter how experienced you are in the IT industry (and there are plenty of us on here), you won't know for definite unless you see it for yourself. I'd also add that technology is only part of the picture (albeit a large part in this case).
Makes me thing about a particular cartoon (which I had a laugh about when digging it out for this reply, given the inclusion of the swing):
It would be good if things were improved. I have no doubt that the guys behind the scenes are doing what they can and are working hard. For me, the most important thing is regular communication and trying major changes out extensively before putting them into live service.
I think most people would feel at least a little happier if they understood when pilots are happening and what they can expect. And of course, having a watertight rollback plan in case it doesn't go as expected.
:? :?
Especially as we are a paying customer. It needs to be sorted ASAP!!!!!!