An Open Letter to the Owners of SH

Do other customers agree?

15 Oct 2008

Quote by Sgt Bilko

For a start, if I didn't want to deal with any site issues, I can log out :thumbup: Thats so simple, even Sarge could do it :lol2:

You mean we can log out of here?? confused

ops: :oops: wink

I even have me own bed!!
Single of course :lol2:

15 Oct 2008

Quote by GnV
I'd agree with Dawnie's sentiments too although I'd probably prefer to get on her tits than her wick

I was going to say tits but for some reason I found myself being polite dunno

McrM4M-pvtOK I'd forgotten about that picture :giggle:

Quote by Sgt Bilko

For a start, if I didn't want to deal with any site issues, I can log out :thumbup: Thats so simple, even Sarge could do it :lol2:

You mean we can log out of here?? confused

ops: :oops: :oops: wink

Yes, it is just a click away, over to the right >>>>>>>
Its spelt 'Cancel Account' :giggle:

23 Oct 2008

ok whos the lawyers here?? pop in to my chambers bring yer silks and wig mmmmm bit of a thing of mine xxx its ok im not going to tell every one pop your details in my box xxx
any way i digress.....
all id like to see is some way that admin comunicate to us , yes a 24-7 support unit mmay be a good idea? or may be even - when the demmand is high. it is very frustrating when the room is down on a friday will we have to wate till monday to be looked after??? whare is that spark of fun admin used to

26 Oct 2008

Not nitpicking, but even with a multinational company like for instance BT, they aim to repair faults etc within 3 working days before they will pay compensation,,,, now specicaly here, well having been a memer for a fair few years (not just on this account) then this is by far one of the better sites for the system to continue running, and in one of the replies a comment mentioned server 1 going down, have SH not recently added an additional server ..... not much hassle to set a room up on there really or is that just a waste of software??

27 Oct 2008

In the case of BT in the early days they controlled all of the handsets of their users, after that the handsets have to be certified to certain standards, with the chatroom users we have no control over the configuration of the members PC's and how they are set up, add to that ISP's and problems happen. Whilst many use the chatroom with no issues, others have problems and we spend a lot of time trying to help solve these via support tickets on a case by case basis.
If a server goes down we always try to get it back on line as quickly as possible, the last time this happened we didn't find out until sometime after, despite having all sorts of alert services.

27 Oct 2008

Quote by GnV
An Open Letter to the Owners of SH
Dear Owners,
The recent problems with the site, especially the Chatrooms is making our SH Community a laughing stock...............

Really, where is SH being a laughing stock? fact or your persception?

13.4 We do not warrant that the functions of the website or the Services will be uninterrupted or error free, that defects will be corrected or that the Swinging Heaven website or the server that makes it available are free of viruses or bugs.

From the T&C.
Errors / breakdowns happen...........
We are members of a number of similar sites as a lot of other SH members. When this site is not available it does get discussed on other sites. We can see the effect that these conversations have on non-SH members and the negative perception that creates. If we were sitting on SH and people from another web site came on moaning - what perception of that of that website would you have?
Personally, I wouldn't like to argue 13.4 in a court of law. We appreciate breakdowns happen, software screws up - that's not the point! We all accept that it does, the point is that paying for a service to be provided consitutes a contract in law in the UK - 3rd party providers are not exempt where this forms part of the overall package at the point of connection.
Bilge! - if I understand you correctly..
In English contract law you can contract out (or in!) anything you like. Sue ex-parte if you like, but it will cost you dear and there is little chance of success. Remember that the other side's costs could be against you! Unless the Contract can be held to be unfair within the very strict terms of legislation defining unfairness, your chances are very slim. They probably become even slimmer when the contract provider has to rely on third parties over whom they have no control themselves.
As an example, Microsoft acknowledge that there is about 10% bug-rate in their software (presumably after SP2 lol

). With billions of lines of code in their software - much of which relies on 3rd party additions, that amounts to a sizeable possible down time but you don't see many (if any) successful lawsuits against them!
Many people complain about Microsoft software, but billions still use it worldwide because, for the most part, it suits their need. I don't see the SH issue any differently; it's the de-facto industry standard that everyone talks about and tries to emulate - as indeed you admit!
Spoken as someone who doesn't pay for the service and isn't out of pocket no matter how many times the server is out of action.

27 Oct 2008

Quote by Peanut
isn't out of pocket

If you work out how much you are actually paying for the chatrooms.
£50 a year which roughly works out at £1 per week and then,roughly 7p per day.
Too early in the morning to work out the hourly rate but I think it will be very small rolleyes

so the conclusion I have arrived at is, that you must have very small pockets lol

.
And as someone has already said most companies will only pay out compensation after a set amount of time without total service usually about 3 days.
I don't think the chat has ever been down for that length of time and I don't think it ever will

27 Oct 2008

I know some people get fed up of servers being down and not being able to have full access to the site, also there are people who will defend the site.
I think someone said yes the servers maybe down 2 nights a month but at the end of the day if your paying for a service and your not getting what your paying for then I think people are in their rights to complain,,,,,moan or whinge ( whichever phrase you want to choose)
After all it maybe someone that only comes on the site once a week so therefore 50% of the time they cant have full access to the site.
If you went out for a meal and wasnt happy with it would you complain or just accept it?
Most of us go out to work and earn our money so it doesnt matter if your paying £1 a week or £100 if your not hapy with something you paying for then you have the right to complain.
Yes I have a free account but freedom of speech and all that wink

27 Oct 2008

So!!!
99% of the time when there is nothing wrong with chat,I take it you will be tipping the owners for great service as you would do in a resturant then or at the very least say Thanks guys we had a great time.
Please make the cheque payable to my offshore account lol

:roll: although I'm not an owner sad

28 Oct 2008

Quote by woohoo
So!!!
99% of the time when there is nothing wrong with chat,I take it you will be tipping the owners for great service as you would do in a resturant then or at the very least say Thanks guys we had a great time.
Please make the cheque payable to my offshore account :roll: although I'm not an owner

Would that be the Bradford & Bingley on the Isle of Wight?

28 Oct 2008

Quote by woohoo
So!!!
99% of the time when there is nothing wrong with chat,I take it you will be tipping the owners for great service as you would do in a resturant then or at the very least say Thanks guys we had a great time.
Please make the cheque payable to my offshore account :roll: although I'm not an owner

Who says I tip in resturants either, at the end of the day im already paying for a service which should be satisfactory ie: hot, cooked all the through and not mouldy and not over half an hour waiting time, I dont consider this a service I should tip for as it is what im already paying for. If someone recieves a service like this and thinks it brilliant then what does that say about our standards? This is what we should expect for our money.

28 Oct 2008

And as you said you don't pay ..so what should you expect for nothing then?? wink

I take it you are on the phone to the BBC every night cos they are daring to show repeats of programs when you are paying your licence fee.
And also refusing to pay your road tax cos there are pot holes and lots of traffic on the roads when you are trying to get home at rush hour. smile

I would complain if a service was bad but I would hardly complain if a service was running 24 hours a day 7 days a week and 365 days a year and I could not access that service now and again.
It wouldn't matter if I only chose to go on it one day a year ,cos that is my choice and if on that day the service happened to be down, well I would rush round to the service head office and demand my money back for daring to be down when I wanted to go on it lol

But surely, because you complain about bad service then you also must congratulate good service, can't really have one without the other I think.
So when you are on the site and it's going great have you ever said thanks guys :wink:

28 Oct 2008

Quote by woohoo
And as you said you don't pay ..so what should you expect for nothing then??
I take it you are on the phone to the BBC every night cos they are daring to show repeats of programs when you are paying your licence fee.
And also refusing to pay your road tax cos there are pot holes and lots of traffic on the roads when you are trying to get home at rush hour.
I would complain if a service was bad but I would hardly complain if a service was running 24 hours a day 7 days a week and 365 days a year and I could not access that service now and again.
It wouldn't matter if I only chose to go on it one day a year ,cos that is my choice and if on that day the service happened to be down, well I would rush round to the service head office and demand my money back for daring to be down when I wanted to go on it
But surely, because you complain about bad service then you also must congratulate good service, can't really have one without the other I think.
So when you are on the site and it's going great have you ever said thanks guys :wink:

Well I have on occasion.
Have to agree with Woo here. The site in general does work fine and of course there are a few days, when it goes tits up.
We do not pay and on that basis we cannot complain, it may well be a different story for members who do pay maybe. dunno

But having said all that I feel that for the ammount of time the site is down, I do not think it is bad at all.
My opinion of course. :wink:

28 Oct 2008

Well that's a first kents you agreeing with anyone wink

Most companies have a policy that when you can't access 100% of their service for more than three days then they will pay compensation.
Ie Electricity but then again I have never been without power for longer than a day and a half so I have never got compensation and if I had 50% of the power i.e only half of my lights were out then I would get bugger all compensation and it wouldnt matter for how many days cos I still have some service.
Even although the chat maybe be down is the forum still not there and people who pay for the chat also can post in the forum?
It obviously must be cos thats where people complain about the chat being down. surprised

So basically only half of the service that they pay for is down and never for long.
But the old story rings true here if there is an iota of things to complain about then you will always get some people doing it.
rolleyes

It is human nature I suppose :lol:

28 Oct 2008

Quote by woohoo
Well that's a first kents you agreeing with anyone
Most companies have a policy that when you can't access 100% of their service for more than three days then they will pay compensation.
Ie Electricity but then again I have never been without power for longer than a day and a half so I have never got compensation and if I had 50% of the power i.e only half of my lights were out then I would get bugger all compensation and it wouldnt matter for how many days cos I still have some service.
Even although the chat maybe be down is the forum still not there and people who pay for the chat also can post in the forum?
It obviously must be cos thats where people complain about the chat being down.
So basically only half of the service that they pay for is down and never for long.
But the old story rings true here if there is an iota of things to complain about then you will always get some people doing it.

It is human nature I suppose :lol:

That's a bit unfair Woo.....There have been two other occasions. :wink:

28 Oct 2008

Quote by woohoo
And as you said you don't pay ..so what should you expect for nothing then??
I take it you are on the phone to the BBC every night cos they are daring to show repeats of programs when you are paying your licence fee.
And also refusing to pay your road tax cos there are pot holes and lots of traffic on the roads when you are trying to get home at rush hour.
I would complain if a service was bad but I would hardly complain if a service was running 24 hours a day 7 days a week and 365 days a year and I could not access that service now and again.
It wouldn't matter if I only chose to go on it one day a year ,cos that is my choice and if on that day the service happened to be down, well I would rush round to the service head office and demand my money back for daring to be down when I wanted to go on it
But surely, because you complain about bad service then you also must congratulate good service, can't really have one without the other I think.
So when you are on the site and it's going great have you ever said thanks guys :wink:

If the admins show the same attitude as this then it's no wonder people are complaining about the service rolleyes

28 Oct 2008

And what attitude would that be? confused

28 Oct 2008

Quote by woohoo
And what attitude would that be?

That the customer is wrong for complaining... and that they should be kissing the feet of the people who supply the service. rolleyes

28 Oct 2008

Checked my posts and at no time did I state the customer is wrong to complain, I asked do they complain about other companies for roughly the same things?
I even said that I would complain if the service was bad???
And I said, if they complain when they get a bad service do they praise when they get a good service?
For every negative response people show then surely they should show a positive one too? rolleyes

Maybe There is something between the lines of my posts that I and others fail to see lol

Need to check in case I am writing in invisible ink wink

28 Oct 2008

Quote by woohoo
Maybe There is something between the lines of my posts that I and others fail to see
I wish I was a bit taller - well, a lot taller actually!!
Need to check in case I am writing in invisible ink

Hmmm!! Take another look!! :shock: :shock: :lol: :lol: :wink:

28 Oct 2008

Quote by woohoo
Checked my posts and at no time did I state the customer is wrong to complain, I asked do they complain about other companies for roughly the same things?

Please note the difference between saying something and having an attitude that implies something.

I even said that I would complain if the service was bad???

Yet here you are pontificating about how the admins should be thanked for something instead of making the complainants feel as though their complaint is being listened to.

And I said, if they complain when they get a bad service do they praise when they get a good service?

Why should anyone praise someone for supplying something they pay for? You really do have a way with words. rolleyes

For every negative response people show then surely they should show a positive one too? :roll:

Why? Is this a feelgood clinic for distraught admins?
They get the profits, why should they get anything else?

Maybe There is something between the lines of my posts that I and others fail to see

Which others would that be?

Need to check in case I am writing in invisible ink

Poor boy, didn't you realise you weren't using any ink at all?

28 Oct 2008

:roll: :roll: :roll: :roll: :roll:

28 Oct 2008

Quote by Sgt Bilko
:roll: :roll: :roll: :roll: :roll:

Nice to see all the mods/ops are on the same page :roll:

28 Oct 2008

Quote by Peanut
Poor boy, didn't you realise you weren't using any ink at all?

You made ma day calling me a boy lol

:lol:
You really need to get out more surprised

28 Oct 2008

Quote by Peanut
:roll: :roll: :roll: :roll: :roll:

Nice to see all the mods/ops are on the same page :roll:
Huh??? dunno

:dunno: :dunno:

28 Oct 2008

Quote by woohoo

Poor boy, didn't you realise you weren't using any ink at all?

You made ma day calling me a boy lol

:lol:
You really need to get out more surprised

So are you speaking on behalf of SH or on behalf of yourself?

28 Oct 2008

Quote by Peanut
Why should anyone praise someone for supplying something they pay for? You really do have a way with words.

Well!! the way I was brought up was to have manners and if someone gave me something which I paid for like shopping or even a bus ticket I would say thanks.
I firmly believe that manners cost nothing and help make the world a better place.

29 Oct 2008

Quote by Peanut
:roll: :roll: :roll: :roll: :roll:

Nice to see all the mods/ops are on the same page :roll:
>>>>ian brings the word "some" to the party biggrin

29 Oct 2008

:lol: :lol: :lol: :lol: :lol:

29 Oct 2008

Quote by woohoo
:lol: :lol: :lol: :lol: :lol:

Puts Woo in me pocket and runs away with him :giggle: