Anyone elses chat server down??

28 Dec 2010

Cant get in chat?

29 Dec 2010

Yep, mine appears to be aswell.
Everytime I click on "Enter Chatroom", I get thrown back out to the 'join the site' page - is anyone else experiencing this?

29 Dec 2010

Are you using the desktop app or from the main site Chatroom page?

29 Dec 2010

Using the main one, it's not the first time it's happened and tends to rectify within a few hours, whether it's a fault that is corrected by site support or the nasty lil monsters that live within my laptop! biggrin

Having said that, hubby is getting the same thing on his lappy, so maybe the pesky critters have migrated.......
Am I right in thinking that everyone else is not having this problem then????? :-S

29 Dec 2010

Ok, is anyone actually bothered by this????
Don't seem to be receiving much 'support' about this matter, so have now raised a ticket with support, maybe that will actually resolve the issue......

29 Dec 2010

Quote by SexySara
Ok, is anyone actually bothered by this????
Don't seem to be receiving much 'support' about this matter, so have now raised a ticket with support, maybe that will actually resolve the issue......

Hi Sara
There are currently around 500 separate connections into chat, so for many, there is no issue.
'Support' over the Christmas holiday is, I'm guessing severely limited. I know that for my 'day time job' I've set out of office auto response on my emails, left a voicemail message that my mobile is turned off until 4th Jan. So, I'll guess that the SH office is currently closed and that certain members of staff will be logging on intermittently over the holiday period to check for support issues.
My comment is written not to start a flame about whether the site should offer 24/7/365 hardware and software support, moreover the fact that the response times during the holiday period may be longer than normal.
Ian

30 Dec 2010

we were in chat with no problems last night...

30 Dec 2010

Turns out several changes were made to the servers at some point yesterday, and following a few tweaks our end, we were able to finally get into chat late on yesterday evening - would have been nice to have maybe seen the notifcations of these changes on the Enter Chatroom page rather than a pop up when we eventually managed to get into the Chatroom - merely an observation and certainly not pointing an accusatory finger towards anyones direction before I get shot down in flames........
Sara