i hope this helps for now 
Sex God
a problem with server 1 i think and reason it says u already in chat is the 5 mins time out. keep trying but avoid server 1 till it fixed i hope this helps for now
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Sex God
Wooohoooo...
so im not the only 1 then!!!!
Except i can't get in any servers coz none of it is loading on my :fuckinghell: screen!! Then i have to wait ANOTHER 5 mins b4 i can try again!!
so im not the only 1 then!!!!
Except i can't get in any servers coz none of it is loading on my :fuckinghell: screen!! Then i have to wait ANOTHER 5 mins b4 i can try again!!
Sex God
when we signed in it put us in server3..but i went into server 1 cos thats where our usual room is,but got the same as the rest of you's blank screen,i'm sure admin are on to it and hopefully will be sorted soon
Sex God
Quote by Marya_Northeast
basically, it's all fecked up again.
:laughabove:
Sex God
server up an running again
Sex God
Rich did a restart, it all seems to be ok now, sorry for any delay.
Sex God
Quote by elektoi
It appears that server 1 is down and as a result, we enter chat and end up on , yes you've guessed it.....server 1!
This situation is not new and from memory was happening over 12 months ago. Companys and individuals are supposed to learn from their mistakes and evolve into a more efficient entity. Alas it would seem that no lessons have been learnt and we, the customer, are supposed to suffer in silence.
At the very least it may be an idea to inform people on the chat home page that there is a problem and the problem is likely to exist for however many hours.
The SH customer could never be described as 'king'.
Blurt over and I expect ignored.
xx
I've been asking for this for ages. It takes only five minutes to write a short note. That way people know what to expect, and what's going on. It also means less "whinging" from us because we understand there is a problem.
Surely this is better for everyone, customers, mods, and admin.
: 
Sex God
Quote by Marya_Northeast
Steve - when this happens again, what's the best thing for us to do - submit a ticket, mail you, post on here?
I assume you're not online all the time so you can't be aware of every problem as it happens.
What is the best way of us letting you know?
Support tickets are usually the best solution for most problems, there are other times though when a more direct approach may speed things up and a pm to me will arrive straight into my email account, which I will usually pick up quite quickly if I'm around.
Sex God
Quote by st3v3
Steve - when this happens again, what's the best thing for us to do - submit a ticket, mail you, post on here?
I assume you're not online all the time so you can't be aware of every problem as it happens.
What is the best way of us letting you know?
Support tickets are usually the best solution for most problems, there are other times though when a more direct approach may speed things up and a pm to me will arrive straight into my email account, which I will usually pick up quite quickly if I'm around.
Yeah I've used the support ticket method and found it to be very successful.
I was particularly impressed with the emails informing me of my job number, for any queries, and the final one which told me the problem had been solved. So it is worth it.
