Christine, Whilst investigating/helping some friends who were encountering this issue we checked which version of Flash Player they were using (Whilst none using ubuntu, worth a try) (You can do similar via ) In both instances we found that they were on older versions of Flash Player and as soon as they clicked the link off that web page to go to tthe Adobe Flash Player download centre or and installed the latest version, those issues have ceased to occur. If this fails, have you tried raising a Support Ticket ? http://www.swingingheaven.co.uk/support-tickets/new-ticket.html Just include details as to - which operating system, e.g. ubuntu - which browser, e.g. Chrome, Internet Explorer, etc. from other responses by Elliot and L33, we know that the SH Admin/Support team have a high success rate in sorting this type of issue
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