Washing Machine Repairman: Ah, as I suspected, your main board's gone.
Me: But it's a brand new machine, I've only used it twice.
WMR: Yes, we've had a few like this, I think we got a bad batch.
Me: I see, so that's why you thought that would be the problem. Fine, I'll just wait in the living room while you fit the replacement.
WMR: I'll have to order one for you.
Me: Excuse me? You knew what was wrong before you arrived and didn't come equipped to deal with it? And for this I've waited over a week?
I'm not given to violence but had I been so I'm sure I would very much have enjoyed finding out just how far up his arse a washing machine will go.
There is no such thing as customer service anymore - you go into a shop and the staff are busy talking to each other whilst serving you, i was told to *hang on a minute* a few weeks ago while one staff member was relaying the gory details of her saturday night piss-up to a colleague :/
True story - when i was about 7 years old my father phoned Hotpoint up about a washing machine that didnt work, it was brand new and had some sort of fault and was leaking everywhere, Hotpoint said they couldnt come out and repair it and wouldnt send a replacement. My father informed them he would be putting their shoddy machine on a flat bed truck and driving it round the streets of Sheffield with a loudhailer telling all and sundry what a shit company Hotpoint were. They obviously didnt believe him and laughed it off as some sort of cranky customer being annoyed. The next day the machine was on the truck, with a big sign announcing that Hotpoint had terrible customer service, less than 6 hours passed before a brand new machine was delivered to our door, fitted and tested and the old one was taken away, and he got a full refund - sometimes naming and shaming is the only way ;)