Expensive Public enquiries will do nothing.
What Jed has done - voting with his feet - is the way to go. Just needs a significant number of other consumers doing the same to make the difference.
Sadly, I doubt few will for fear of losing their £50 'cash back' benefit recently announced (if I understand it correctly) which could be a reason (another reason) for the announcement right now.
Are there strings attached such as the length of time you have been with your supplier?
In fairness the headline isn't entirely correct.
There are proposals for 1460 redundancies, not 2000.
No, I am pointing out that there are proposals for 1460 redundancies not 2000.
i did something similar with vodaphone a couple of years ago.
when news broke that they did not pay any tax i cancelled my business account with them.
they still ring me to try and tempt me back with offers and i always ask 'how much tax have you paid in the last year?'
of course they have no answer to that.
but i agree with the action taken by the op.
They spend more attracting customers than retaing customers.
As loads have done before hand, customers voting with their feet / where they spend their money seems to be the only way, witness several companies who out-sourced now in-sourcing and those quietly closing 'cheap' off-shore call centres after customer service dips and complaints increase - indeed several companies now proudl;y proclaim in their adverts of UK only call centres/customer services staff.
It is true many companies have realised that out sourcing call centres and the like to countries abroad is not always as cost effective when they taken into account customer goodwill.
I just hope a lot of other customers they have feel the same way and move their accounts, on the transfer form it is good that they have a "reason for moving" box where I could let them know exactly what they have done, if they get enough of them they may reconsider.
1460 or 2000 or 200 it is the principal that matters here it is one thing to source cheap products abroad and sell them here but to blatantly profit from the UK whilst deliberately using foreign employees at the expense of those in the UK is just a smack in the face for the people that keep them in business.
labour is just another copmmodity and so will move to where its cheaper...all other things being equal. Of course in not too long then the countries where we are exporting these jobs too, will in turn lose these jobs to countries less developed (and hence cheaper) than their own. Of course by then our concerns maybe different as they will be looking for mandarin speaking call centres and not english :-)
And of course we have benefitted from low inflation due to all the cheap imported goods we have received from china over the last 15 years or so...
company im contracting at is advertising positions abroad for the minimum pay rate.
so im never surprised at what companies do these days which is why i work for myself.
Granted Npower can't help but shoot themselves in the foot in respect of their customers...
Npower apologises for billing errors and is writing to its 3.4 million domestic customers to apologise for problems with its billing process.
Its complaints levels were the highest among the big six, in November, figures from the official consumer watchdog found that Npower was receiving five times more complaints than the best performing energy firm
I did concede to your correction and pointed out that in my humble and personal opinion the actual numbers did not matter, if N Power employed 10,000 in their call centres then 10,000 jobs would have gone, it is the principal of what they are doing.
