Prices go up in April, this year it's the last day in March, not quite sure why they have to put prices up annually but they always do.
But the gripe today, right here, right now and right this minute is their recent implementation and ratcheting up of their 'prohibited list
I'm sure some of it is for good reason and no worries with it but it now seems that Post Office Counters Staff are taking invasive questions to a new level.
My not quite as local post office as my local post office are positively anal about it so this afternoon I went armed with what I thought were the right answers.
Toots ' This is to go second class signed for (I'd already put the various labels on) as a small parcel at 800g please'
Post Office Anal member of staff: 'Is this going second class'
Toots: Er, yep, I think I just mentioned that'
Post Office Anal member of staff: 'For security reasons could you please tell me whats in the parcel:
Toots: I can confirm that there is nothing contained in the parcel that is on the prohibited/restricted list.
Post Office Anal member of staff: Sorry, I have to ask, but can you tell me what is in the parcel please'
Toots: I think I've already covered it, there is nothing contained in the parcel that is on the prohibited/restricted list:
Post Office Anal member of staff: 'Could you tell me whats in the parcel please'
Toots: 'No'
Post Office Anal member of staff: ' Are you refusing to tell me what is in the parcel'
Toots: Could you tell me where it says that I must tell you what is in the parcel?
Post Office Anal member of staff: Just a moment please, I'll get the manager
3 minutes later and with a queue building up I'm greeted by the Manageress and the
Post Office Anal member of staff:
Manageress: Hello, my name is ***** I'm the manager, I'm sorry it's a bit annoying to have to ask you what is in the parcel but we have to ask for security reasons, I'm sure you understand'
Toots: Well no I don't understand, as far as I am aware it is my responsibility to check that the item I'm posting is prohibited or not?
Manageress: Well yes it is
Toots: So in that case I'm telling you the item iN the parcel is not prohibited, surely that is enough?
Manageress: Would you wait awhile, I need to make a phone call.
Toots: Sure:
At which point a cheeky chappie with a few parcels of his own joins the debate and poses the same question to the Manageress'
Cheeky Chappie: 'ere, I've been using this post office for years now, the girls know my business and yet they ask me the same question every time and it's getting boring:
Manageress: I will just make a call, be back in a few minutes:
(insert a small amount of smalltalk with the cheekychappie, I'm sure his eyes were on my cleavage but he looked a bit Marty feldman so couldn't be sure, I mean, if he's asked for a peek..well I was bored, why not)
5 Minutes late the Manageress came back
Manageress: Thank you for waiting, I've spoken to our area manager and if you are telling us there is nothing in the prohibited list then that is as much as we need to know, but please be aware that if there is something in there that shouldn't be and it's picked up you are the one that might be in trouble'
Toots: 'No problem with that and now that I've managed to establish a way forward I don't mind bringing more parcels here to send'
Manageress had now left and I was back with the original member of staff and a now bulging queue (there were other staff serving)
Post Office Anal member of staff that was now not being so anal: 'I'm really glad you've done that as we've been getting get a lot of hassle from other customers for asking the same question and it's not been very nice, but I do understand why you were being so stubborn'
Toots: For sure, I've been asked so many times recently whats in a parcel that I decided to phone Customer Services and get them to give me the lowdown, took them awhile and hence why I stood my ground, silly thing is I have no problem in saying what is in the parcel but not for the reasons of 'security' Do you really want to know whats in the parcel?
Post Office Anal member of staff that was now not being so anal: ' Nooo not now, but you can tell me if you like'
I'd been hoping she'd ask
Toots: It's a Gvibe Vibrator that's faulty and I'm sending back, the strong' pulse side of it doesn't work anymore and I've only had it since late last year, don't worry there are no batteries included
Post Office Anal member of staff that was now not being so anal and now with a slowly going red face: ' please'
So Post Office Counters of ***** FAIL!
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