:x Ordered hundreds £££ of IT equipment - waited in for 10 hours - no delivery and they've all gone home for the weekend :x :x :x :x :x :x
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Am SO pissed off with Dell
Quote by Flipper
I have had 2 Dells , a notebook , and this one , stick with it Jags they are quality machines , and they do actaully offer some after sales service, unlike one bucket shop where I saw the proprieter assualt a customer !
I know they do - am using a Dell as we speak but it's such crap that they make you wait until m. for delivery and then, when you ring up at m. you find out they all went home for the weekend at m. SHITE service!!
:x 
(sorry, crap joke). Sure it's not in transit? Flippers' right though, good gear. 
:( :( 
Sex God
Jags !!!!!!!!!!
Big glass of wine coming up.......
:D :D
I found a glass that holds half a bottle in one go.!!!!!!!
Big glass of wine coming up.......
:D :D I found a glass that holds half a bottle in one go.!!!!!!!
Quote by MrsFC
Jags !!!!!!!!!!
Big glass of wine coming up.......
I found a glass that holds half a bottle in one go.!!!!!!!
Ooo can I have the other half plaese
There, There Jags, I don't like crap service either
:kiss: :kiss: It's obviously one of the horrible days that start the truly great weekends you have out of the blue.
Jas
XXX
Or is that in the Blue :twisted:
SO much wine - so little staying power!!
Thanks chaps - shite Dell combined with my leaking roof has made me specially mad, oh, and the odd twatty PM too. Must be the moon is off kilter with Venus in transit and makes for let's annoy Jags week. :x
Well, I AM annoyed and only the offers of glasses of wine and JQL's Quest has any soothing effect - thanks lads. Have an empty glass in return! x xx
Thanks chaps - shite Dell combined with my leaking roof has made me specially mad, oh, and the odd twatty PM too. Must be the moon is off kilter with Venus in transit and makes for let's annoy Jags week.
:x Well, I AM annoyed and only the offers of glasses of wine and JQL's Quest has any soothing effect - thanks lads.
Have an empty glass in return! x xx 
Sex God
awwww jags if there's anything i can do to help relieve the tension....... ????? ;-)
as for dell, see my own thread passim re custom bloody installers n stuff. still ain't sorted that one out ffs! they are good machines tho, and must say expected better of 'em!
neil x x x x x x x
as for dell, see my own thread passim re custom bloody installers n stuff. still ain't sorted that one out ffs!
they are good machines tho, and must say expected better of 'em!neil x x x x x x x
I know - it's just cos it's the weekend and we have to wait THREE days now for some sodding service!!
However - all your offers of soothing and glasses of wine, both here and in PM, have managed to restore my good humour and joy. Slainte.
Jas - you can half of anything I've got!!! :lol:
*Doesn't mean I'm not going to roast the soul out of Dell Customer Service on Monday*
However - all your offers of soothing and glasses of wine, both here and in PM, have managed to restore my good humour and joy. Slainte.
Jas - you can half of anything I've got!!!
:lol: *Doesn't mean I'm not going to roast the soul out of Dell Customer Service on Monday*
Sex God
Aw - there, there
I think all companies are the same with deliveries - slap-dash little oiks!
I must say though, when I ordered my PC last year, Dell delivered it at exactly the time they said they would
I think all companies are the same with deliveries - slap-dash little oiks!
I must say though, when I ordered my PC last year, Dell delivered it at exactly the time they said they would
This is the second delivery they've messed up - hence the 'over reaction'!! Think I pissed off their receptionists though (all three!!) - had some fun there though.
OK.. no more.. Dell is shite and we live with it - great products rubblish service.!
From the official Sh customer services clerk!! :lol:
Sorry - in-joke!
OK.. no more.. Dell is shite and we live with it - great products rubblish service.!
From the official Sh customer services clerk!!
:lol: Sorry - in-joke!
Orgasminator
Quote by Jags
This is the second delivery they've messed up - hence the 'over reaction'!! Think I pissed off their receptionists though (all three!!) - had some fun there though.
OK.. no more.. Dell is shite and we live with it - great products rubblish service.!
From the official Sh customer services clerk!!
Sorry - in-joke!
I'm a customer who could do with some servicing :twisted:
:lol:
Sex God
If you ring up in the morning ask to speak to Monty
Cos the man from Dell called Monty he say yes......
Oh my god I am soooo scrapping the bottom of the barrel :doh:
Cos the man from Dell called Monty he say yes......
Oh my god I am soooo scrapping the bottom of the barrel :doh:
Sex God
:rotflmao: :rotflmao: :rotflmao: :rotflmao:Why didn't I think of that...... :doh:
Davej you are not scrapping the barrel.
My Dell desktop is a fab machine and my Sony Vaio notebook is a fab machine too - and but the hard work of the lovely (but absent) Nallers they now talk to each other, which is a bonus!
He's now got my mobile talking to the desktop (mostly) and the mobile talking to the notebook, my pda talking to the desktop, the notebook AND the mobile and me lost in the middle of Northumbria with a flat camera battery (camera not talking to anyone) and the TomTom malfunctioning at a critcial moment!
Oh, and the desktop's 'bubble is secure' which is, I believe, a good thing!
:shock:
Technoshite (tmJags2004)
He's now got my mobile talking to the desktop (mostly) and the mobile talking to the notebook, my pda talking to the desktop, the notebook AND the mobile and me lost in the middle of Northumbria with a flat camera battery (camera not talking to anyone) and the TomTom malfunctioning at a critcial moment!
Oh, and the desktop's 'bubble is secure' which is, I believe, a good thing!
:shock: Technoshite (tmJags2004)
Orgasminator
Dell are very well know for really crap customer service.
If you phone them up re an item you've bought which hasn't arrived quite often they will charge your credit card a 2nd time! Some of the stories I've heard and read about their customer service are frightening.
When their automated system works everything is hunky dory. When it fails no one at Dell seems to be able to deal with it and the problems just multiply.
It seems that to get good service from Dell you have to Pay by cheque (sent by Recorded Delivery) so they can't charge your credit card multiple timesBe a large company (but even they have fallen foul of their customer service).
Jags, If they have failed to turn up twice and you've had to take time off work to wait in for them I would send them a bill for the lost time. I believe there is a precedent which means they have to pay you under these sort of circumsatnces.
If you phone them up re an item you've bought which hasn't arrived quite often they will charge your credit card a 2nd time! Some of the stories I've heard and read about their customer service are frightening.
When their automated system works everything is hunky dory. When it fails no one at Dell seems to be able to deal with it and the problems just multiply.
It seems that to get good service from Dell you have to Pay by cheque (sent by Recorded Delivery) so they can't charge your credit card multiple timesBe a large company (but even they have fallen foul of their customer service).
Jags, If they have failed to turn up twice and you've had to take time off work to wait in for them I would send them a bill for the lost time. I believe there is a precedent which means they have to pay you under these sort of circumsatnces.
Hi John - there is a law in UK something about taking time off work and waiting for workers/ deliverers to turn up. When I had my new PC system delivered from Dell last year it took THREE broken delivery promises, a threat from me to cancel the order and an out-of-hours delivery before it arrived.
This is worse cos it happened on Friday and Dell workers finish at m. Madness!!
This is worse cos it happened on Friday and Dell workers finish at m. Madness!!
I order a vast array of pc components from numerous suppliers who all give excellent service until it gets to the carrier. And the most frustrating problem is that they are all as crap as each other, whether its DHL , Initial City Link (the worst) or whoever they all suck. If someone had the capital to start a carrier company that actually did what they promised they would clean up !
mini rant over
mini rant over
Ordered a Dell machine in November and it arrived in January! paid for in November too. I am still waiting for my Compensation by way of a digital camera, can never get hold of them in ireland. Mate of mine is in it and got his dell rep to look at it for me, i got a forwarded internal email from dell, 9 people were emailed about my late order and not one of them wanted to do anything about it. I printed it off and posted it to the Customer services manager parked private and confidential, i havent even heard back from him! - Dell = good machine, Shit servie. They were on watchdog just after i ordered it too
