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we use Demon but have clients on BT and they don't seem to have problems.
In the main, the problems come from the low cost ISP's who don't seem to care a jot if you lose the connection and charge you premium rates to contact them. Best avoided in my view. The better providers like BT and Demon act much more responsibly.
Depends on how important your connection is but we have BT Total Care on our ADSL circuit which requires them to respond more quickly than otherwise. They also appoint one person to "manage" an issue so you don't get pushed around as outlined above.
Hope that helps Hannah
In the main, the problems come from the low cost ISP's who don't seem to care a jot if you lose the connection and charge you premium rates to contact them. Best avoided in my view. The better providers like BT and Demon act much more responsibly.
Depends on how important your connection is but we have BT Total Care on our ADSL circuit which requires them to respond more quickly than otherwise. They also appoint one person to "manage" an issue so you don't get pushed around as outlined above.
Hope that helps Hannah
i have been with bt for a few years.
had the basic broadband and it was excellent, no limits, no time outs, no let downs.
switched over to their bt home hub, after they agreed to give me the same offer plus a further £5 per month discount that they were only offering "new" customers.
any how... the hub arrived, it was very simple to connect and have only had two small problems/issues since.
1. the promiced speed was never delivered, in fact it dropped at times. been told this can happen when going wireless, but new laptop and i dont notice it really.
2. when i got the new laptop it was running vista and they didnt have a set up disc that worked with vista.
so i now dont have the bt desk top stuff that i would have if the disk worked, but its all good and they gave me a code so i could get the full top package norton that was vist compatable.
sorry ive said far more than you wanted to know, lol
in short .. yes bt have been reliable and good so far.
xxx fem xx
had the basic broadband and it was excellent, no limits, no time outs, no let downs.
switched over to their bt home hub, after they agreed to give me the same offer plus a further £5 per month discount that they were only offering "new" customers.
any how... the hub arrived, it was very simple to connect and have only had two small problems/issues since.
1. the promiced speed was never delivered, in fact it dropped at times. been told this can happen when going wireless, but new laptop and i dont notice it really.
2. when i got the new laptop it was running vista and they didnt have a set up disc that worked with vista.
so i now dont have the bt desk top stuff that i would have if the disk worked, but its all good and they gave me a code so i could get the full top package norton that was vist compatable.
sorry ive said far more than you wanted to know, lol
in short .. yes bt have been reliable and good so far.
xxx fem xx
Sex God
My lovely mum has moved from Virgin media to sky (via a BT portal) she says it works fine, however in busy periods it can be a bit slow.........
me on the other hand was going to do the same thing... but ended up compromising... I say compromise, they ended up giving me free broadband!
:D :D :D
me on the other hand was going to do the same thing... but ended up compromising... I say compromise, they ended up giving me free broadband!
:D :D :D 
Sex God
Quote by HannahnAlex
just hoping for a bit of info from you lovely people
we currently have NTL broadband and have no problems at all .however we are switching to bt ... does anybody else use bt if so do you encounter any problems with them...
thanks hannah xx
Maybe a silly question, but why move if you're having no problems? Just the cost?
Sex God
Enough said then! 
Orgasminator
Quote by Ian
I use a modem about the size of a big box of cornflakes, run at download speed and dial up via a node in Germany.
Sorry, just remembered that was 15 years ago. But I used to log in and out so quick, the line never had time to go slow or drop.
Ian
And I thought you were using a tnc on 70cms Ian
Cheeky cow... No we dont I am afraid.... I would gladly let you use our free minutes if we did 
Sex God
we with orange freeserve but when we get a home phone call cuts our webpages off n chat some times msn but not all times bit of a buga have to click out of all pages wait a min then start again all filters all in place
Sorry to come in late to this one but as HuxleyPig said I have had no net.
Here goes - avoid like the plague. Yes if you don't have any problems BT is great, but if you do, god forbid.
Have a look at the reviews on this site, 90% of them are bad for the last 6 months
People are capped after 7pm to a service in most areas.
I've spent about 50 hours on the phone, had 3 engineer visits, changed my BT box twice, dismantled the wiring, changed the router, used 4 different computers and they now tell me the work is done but still only have at best a speed. The latest is they are sending another engineer out.
I've put a complaint in and copied it to Ofcom and although they guarantee to reply within 24 hours, 5 days later I am still waiting.
It's not as if BT is a cheap service. Any help or advise would be appreciated.
:x :x
Here goes - avoid like the plague. Yes if you don't have any problems BT is great, but if you do, god forbid.
Have a look at the reviews on this site, 90% of them are bad for the last 6 months
People are capped after 7pm to a service in most areas.
I've spent about 50 hours on the phone, had 3 engineer visits, changed my BT box twice, dismantled the wiring, changed the router, used 4 different computers and they now tell me the work is done but still only have at best a speed. The latest is they are sending another engineer out.
I've put a complaint in and copied it to Ofcom and although they guarantee to reply within 24 hours, 5 days later I am still waiting.
It's not as if BT is a cheap service. Any help or advise would be appreciated.
:x :x 
Sexpert
Just gone with Sky, rather good speeds, for a tenner
Quote by kazswallows
Sorry to come in late to this one but as HuxleyPig said I have had no net.
Here goes - avoid like the plague. Yes if you don't have any problems BT is great, but if you do, god forbid.
Have a look at the reviews on this site, 90% of them are bad for the last 6 months
People are capped after 7pm to a service in most areas.
I've spent about 50 hours on the phone, had 3 engineer visits, changed my BT box twice, dismantled the wiring, changed the router, used 4 different computers and they now tell me the work is done but still only have at best a speed. The latest is they are sending another engineer out.
I've put a complaint in and copied it to Ofcom and although they guarantee to reply within 24 hours, 5 days later I am still waiting.
It's not as if BT is a cheap service. Any help or advise would be appreciated.
Practically all the broadband services use the bt line (cable excepted)
No matter what they say, the speed depends on the distance from the exchange. Over about 4Km and you are stuck with a low speed (although 500k is a lot faster than dial-up). Not only that, but even people within the 4k sometimes have lots of problems. Every tom, dick and harriet digs the roads up, and many road-workers wouldn't know a cable from a coke-can...so the lines get damaged....I've just been cut-off for a night...due to the prats who dug the road up to make a bigger step for the bus stop...they cut through the cable outer and it filled with water...
I'm with aol, and have been for over 8 years...it isn't worth my trouble to change, even though I could save a few quid a month. I run two pcs' , a laptop and a ps2...all on wifi to a non-aol router....any problems I've had with the system have been due to software.
Orgasminator
Quote by Sassy-Seren
I've been thinking of changing from Virgin to BT. Since they took over NTL, my service has been crap. Let me know how it goes Hannah :thumbup:
Actually.... NTL took over , then rebranded themselves as virgin media.
Reverse buyout and all that monetry shit that means feck all to the man in the street except they dont get what they pay for cos the money for infrastructure is spent of stupid multi milion adverts.
BT is currently "shaping" trafic so that people on BT vision get top notch speeds (if they dont then the TV goes up the spout)... and everyone else on BT gets fecked with superslow speeds from 4pm till 11pm.
NTL/Virgin are over subscribed with speeds droping to below dial up speeds at peak... and I believe they are also shaping trafic at peak times to try and fake capacity.... if you are on virgin over BT... if you are on cable then you do get a way better speed and although speeds drop they dont bomb out like they do on virgin over BT.
If you want good speeds all day, including peak times, then the only way currently is to either pay 50-80 quid per month for a qualified re-seller and LLU, use cable, or go BT vision at it has to be quick to work properly (although BT vision once it hits max subscription will start to bomb out on broadband to keep up the vision part of the service)
The whole "up to 8 megs.... and no limits" is a load of crap and only just gets past the advertising authority... go above 40gigs a month and they pull your bandwidth, complain and they kill your account.
<<<< start there and then see just how screwed we are cos BT still own the network where as the rest of the EU are way more free than we are, and with speeds that would make your eyes water!
Jon Xx
Quote by piercedJon
start there and then see just how screwed we are cos BT still own the network where as the rest of the EU are way more free than we are, and with speeds that would make your eyes water!
Jon Xx
BT own the network ?
Maybe "BT installed the fibreoptic trunk system country-wide" would be more accurate. And since they paid for it they have been expected to let others use it at below cost and to install their own gear in the BT exchanges and then use the bt cables to carry their traffic. All demanded by offcom(n). So, they own it. Along a 10 mile stretch of the A6 near me the cable companies have installed 6 different runs of cable...not bt, the other lot(s)....yet they won't let any other companies use their cable.....and people still blame bt ?
There was a recent discussion about TV over the i/net. It came to the conclusion it would fall down at peak times....the system could not handle that amount of traffic on video and the rest of the data.....they're installing servers as fast as they can get them installed....it'll still crash...bt is not that interested in doing the "front-door-to-exchange" cable....why should they...they'll then have to let the freeloaders use them...so let the cable companies install their own...they'll STILL have to pay bt to use the f/optic routing...unless they want to splash out LOADS of cash to install their own countrywide...and the whole lot will STILL stop working when Joe Dumbo digs the cable up when he's doing the kerbs in town. And if it had not been for bt you would STILL be using dial-up....at 1200/75 !!!
