Manners don't cost a bean and I agree some staff are quite ignorant but I find the majority are quite friendly as long as you're nice to them in the first place.
i started out working in a shop and some of the public you serve are right because you wear a uniform does not give them the customer is not right when they are abusive.
Im always polite to shop staff.I know they spend long hours on their feet running around like head-less chickens for an ungrateful boss.
If i have a complaint about something i'm calm and to the point but show i'm not angry about it.
They will help if feel you are ok towards them
I have worked in my job for almost 3 yrs now, its on a checkout at morrisons. I agree with that we should bot in anyway be rude.. but it works both ways.
Its our company policy to ask the customer "would you like help with your packing"... You should see the looks we get off people.
I was sat back to back with a lady 1 day... when she asked a customer did he want help.. The reply was of.. "I'm not dead yet you know"!! Why? Why be so rude? She was doing her job.. You should see them when they don't get asked.. Screaming for a manager!!
I tell you something else too... The worse customers for there manners are the old folk. The come along.. don't even acknowledgement of you being there... throw there bags at you... which i presume they want it packing... No hello, No please or thank you... No goodbye.
Manners cost nothing.
well i wouldn't do checkout work...so i take my hat off to the people that do...sat there for 8 hours a day doing that job would drive anyone up the wall...and overall i've seen more miseable customers than i have staff!
by the way i hate that fucking american "have a nice day " approach...i'd rather get nothing than something false and not meant.
Rudeness in retail (as well as everywhere else!) drives me nuts! I love that American happy-to-serve-you thing - I don't care how false it is, they mostly do it so well - with pride in their work and no sense that what they're doing is in any way menial.
There's some great service in the UK of course and certainly some very rude people on the receiving end of it.
When someone serving me is rude, or even indifferent, I ask them to, "Please get me someone else to serve me because you don't seem to want to" or, if I am in better humour, "Was it something I said?".
I've got to stick up for 's the public who are often the rude ones.I find most check out staff are very nice if you really get chatting to them even in huge big places like Asda.
I to beleive it is the customers who can be most rude, Most check out staff i encounter are very eager to please and very polite talking to them civily goes along way they are not beneath anyone like some people may think. When I was a bar maid in pubs the other staff used to complain about the amount of tips i would get compared to theirs, most of them could'nt raise a smile when serving let alone a civil word to the customers
As a customer I've met with both excellent and sackable checkout staff. The best ones are the ones who are interested in the stuff the shop sells. I've had great - if brief - convos about new foods I've bought to try out.
I worked in Poundstretcher for a while. The worst person I came across there was the manager. Classic creepy, letching over the Saturday girls, hand in the till type. I couldn't wait to leave.
And I will put my hand up to going through the checkout in a foul mood. During my divorce I was under a huge amount of strain, worn to a frazzle and going to Asda at the end of a long day was way past my limit of endurance on more than one occasion. I wasn't rude as such, but I had a face on me like a Klingon with piles.
(and sincerely meant) 
) who really need a course in customer service.
It didn't stop there his manners were shocking.
and then say naw ffs I'd need a 2345 hour day then.
