Question.
Am I unreasonable to expect a delivery company to have an option to deliver on a Saturday?
Or to leave a parcel that doesn't have any huge value by my back door?
Some leave it where you tell them.
Some have a depot within a reasonable distance of civilisation.
Some will leave it at your local post Office.
CityLink insist on a signature and then choose to only ever deliver on weekdays. For goodness sake - some of us work normal hours/days.
And their depot is about 40 miles away - Ilkeston. I'll use more petrol than the thing's worth collecting it.
Oh and their phone numbers - all of them - go through to a machine with no option to talk to a human.
Having become familiar with their 'service' (Is pit on their idea of service) I can see why on-one would be willing to answer the flaming phone.
Anyway - am I being unresonable - shouldn't a service actually serve?
I think citylink specialise in electronic, techie type deliveries don't they? I ordered some stuff from Ebay between Xmas and New Year and was very suprised to get it delivered on the Wednesday after snowy Tuesday. Most of the UK was off work, we got no post and no other deliveries came through. The delivery was made by a company called My Hermes or something - obviously trying hard !
Most of my business is sent out mail order, now we don't have a lot of problem's with products being delivered, but I have found most deliver companys franchise out to local guys who in turn rent vans extra from the companys, and this is where the problem's start, most guy's know if they don't deliver they don't get paied, and I have had report's from customer's of packages being delivered at 6 an 7o'clock at night in some area's, and there over the moon with the service, in other's it a totaly different story, if they don't have time, or should I say have some thing else they would rather be doing, instead of delivering my package's they get droped back at the depote for another day
Aye or worse they get dropped by the front door and the delivery guy forges the signaturee on his tablet thingy like what happened to me over xmas.
