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Internet problems

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hi
can anyone help me, I am with Virgin broadband and use a linksy router, we have 2 laptops and a xbox 360 all running on wireless. Over the last few days we are having intermitant problems such as not being able to connect or when it does it says Local connection only also is running really slow. We can usually get on internet with laptops but cant with xbox, we have not changed anything we normally do, I have tried going on the virgin website but thats no help and with us only having mobiles I am reluctant to ring off my mobile,,,,,so anyone got any ideas?
Hope Peanut or gary is knocking about lol
It might not be your internet provider but the wireless. I recently changed to Sky from Virgin to go wireless and it's dreadful. It's like being on dial up all over again mad
I'm so tempted to go back to cabled connection evil
The Wireless part is easy to check out -- your laptops will almost certainly have an ethernet/cat5 socket on them and you can get a cable for a few pounds from your local shop -- I've even seen cables in my local "pound shop". If you connect the laptop direct by cable into one of the spare ports on the linksys ( there are usually 4 ports, one of which may already be cabled to the PC you used to set up the router) you should be able to see if there is a significant difference.
how old is the xbox 360.......
Hi I also agree with HJ.....try plugging a cable in for a few days and see how you get on.....wifi can be problematical and can be subject to all sorts of interferance.....
Gary xx
Quote by markz
how old is the xbox 360.......

about a year and half, why?
Quote by Outdoor_sex
Firstly I would agree with HJ and confirm that it is a wireless issue.
Beyond that You may be in an area where many people are on the same wifi channel, usually channel 6. Change the channel and see. Also someone may be eavesdropping. See your active IPs and see if all the clients there are familiar to you.
Also, you may have other appliances intefering with your speed such as microwave oven, cordless phones etc.
If you have many dissimilar clients too, the speed will slow. Example if you have and g mixed.
Typically, wired lans are faster than wireless.
If you have configued advanced security, speed will slow as it increases the overhead.
For more information on wireless, you may visit

Thanks but most of that went over my head lol
we havnt changed anything at all, no phones, microwaves,or kettles lol
The only thing that has changed is that we were on a deal for £9 per month and now it has gone upto full price£16 per month.
I did manage to get through to Virgin and they said there is a problem in the area and people are reporting slow speeds and intermitant disconection.
I must admit today has been slightly better but normally I can move about the house with my laptop and its always been fine but now when I move it disconects.
Thanks guys
xx
Quote by TabbynTina
Thanks but most of that went over my head lol
we havnt changed anything at all, no phones, microwaves,or kettles lol
The only thing that has changed is that we were on a deal for £9 per month and now it has gone upto full price£16 per month.
I did manage to get through to Virgin and they said there is a problem in the area and people are reporting slow speeds and intermitant disconection.
I must admit today has been slightly better but normally I can move about the house with my laptop and its always been fine but now when I move it disconects.
Thanks guys
xx

We're in Rotherham - ours has been intermittent too.
dont start me off about virgin lol they are a bunch of ******* the service is terrible and customer service needs to be explained to them 12 days its taken them to sort out my problem for 6 months i told them dial up is quicker but they wouldnt have it
Quote by TabbynTina
how old is the xbox 360.......

about a year and half, why?
and how much did you pay for it.....
Quote by markz
how old is the xbox 360.......

about a year and half, why?
and how much did you pay for it.....
I cant remember, why lol :lol:
Im still having trouble with my connections lol
I can now get on internet through the cable straight from the modem but when I connect all my linsky router back up my laptop does find it but says can connect,,,,so is it my router thats broke??
The Linksys range are fairly reliable -- perhaps the radio channel its using is subject to interference from somewhere, so it might be worth manually changing channels -- if you go into the linksys box as "admin" you can change channels off the wireless configuration page, but you will have to experiment to find out what works best for you locally. ( you will also have to reset the laptop parameters each time you change router channels too). Time-consuming task i'm afraid.
thanks HJ
I went on the linksys website and someone rung me and talked me through reconecting so im back on through router, it was fine for about an hour but now playing up again mad
The thing I dont understand is why ok for 2 years then all of a sudden playing up!!!
I spoke to neighbours who say the are having problems too with router and are connecting through modem, i wonder someone in street has bought something that is interfering
thanks again
Sometimes a router firmware update can solve the connection problems.
Check the model number of your router then check to see it there is an updated firmware for it.
Follow the instructions to update it to the letter cos if you don't it could feck up your router.
Or I'm sure you could find someone in your area who could do it for you if you are a bit wary of updating it.
Quote by TabbynTina
how old is the xbox 360.......

about a year and half, why?
and how much did you pay for it.....
I cant remember, why lol :lol:
what colour is it........
Contrary to some assertions Linksys have a myriad problems (they are the consumer arm of Cisco but don't pass on the superiority of that product unfortunately).
I have a Linksys wireless access point and it does this frequently whenever anything other than a Linksys access card accesses it. For example, just last week I was sorting out a PC for a friend that had a Belkin wireless network card and I had a bitch of a time getting the Belkin to see the Linsys even though they were only 8 feet apart. Sometimes it would show up sometimes it wouldn't.
There's not an awful lot you can do really, especially if you are connecting from any distance away. It could possibly be that a close neighbour is using one of the higher power wireless versions and it's swamping your signal. But similarly it could be caused by anything such as being close to a DECT phone base station, a microwave, a bluetooth appliance of some sort (it's because WiFi shares a similar wavelength to DECT and Bluetooth, i.e. ).
The other thing is that WiFi is not as reliable as a lot of people think, you'd be surprised how often they disconnect then reconnect repeatedly and as such is pretty useless for people wanting a permanent network connection whereby they transfer large files or is mission critical. It's next to useles for things other than web browsing and game playing where the data transferred is small data packets that are sent and received intermittantly.
Personally I'd recommend binning the Linksys and getting something like a Netgear. They're only about £30-£40 these days and are far superior to the Linsys crap. I recently gave the same advice to a mate of mine who had similar problems whereby his PC and his Xbox would connect, but his laptop wouldn't. He had a Linsys router. He swapped it out to a Netgear and everything connected.
The other thing to consider is what encryption standard you are using. For most people there is no reason to use anything above a 64 bit WEP key, anything higher and although security is increased so is the CPU demands on the router.
Quote by markz
how old is the xbox 360.......

about a year and half, why?
and how much did you pay for it.....
I cant remember, why lol :lol:
what colour is it........
its white and silver with green writing on, why? :lol:
Quote by Peanut
Contrary to some assertions Linksys have a myriad problems (they are the consumer arm of Cisco but don't pass on the superiority of that product unfortunately).
I have a Linksys wireless access point and it does this frequently whenever anything other than a Linksys access card accesses it. For example, just last week I was sorting out a PC for a friend that had a Belkin wireless network card and I had a bitch of a time getting the Belkin to see the Linsys even though they were only 8 feet apart. Sometimes it would show up sometimes it wouldn't.
There's not an awful lot you can do really, especially if you are connecting from any distance away. It could possibly be that a close neighbour is using one of the higher power wireless versions and it's swamping your signal. But similarly it could be caused by anything such as being close to a DECT phone base station, a microwave, a bluetooth appliance of some sort (it's because WiFi shares a similar wavelength to DECT and Bluetooth, i.e. ).
The other thing is that WiFi is not as reliable as a lot of people think, you'd be surprised how often they disconnect then reconnect repeatedly and as such is pretty useless for people wanting a permanent network connection whereby they transfer large files or is mission critical. It's next to useles for things other than web browsing and game playing where the data transferred is small data packets that are sent and received intermittantly.
Personally I'd recommend binning the Linksys and getting something like a Netgear. They're only about £30-£40 these days and are far superior to the Linsys crap. I recently gave the same advice to a mate of mine who had similar problems whereby his PC and his Xbox would connect, but his laptop wouldn't. He had a Linsys router. He swapped it out to a Netgear and everything connected.
The other thing to consider is what encryption standard you are using. For most people there is no reason to use anything above a 64 bit WEP key, anything higher and although security is increased so is the CPU demands on the router.

thanks Peanut, funny you should say that about the Belkin....
since getting the linksy and being wireless our laptops always tried to connect to the Belkin ( which we assumed was a neighbours) but we always and I mean always disconected and connected to our linksy wink
but since starting with these problems and connecting the ethernet cable through the linksy it started showing we were conected to the Belkin,,which appears is ours,,,so now im even more confused.
We are now using the lead straight from the modem which is giving us a good speed but we have to keep rebooting the modem when we switch laptops confused
anyway our neighbour is having Virgin istalled on wednesday so gunna try and catch the engineer see if he can have a look at it,,,,,,,,,,,,my connections and ports that is lol
Quote by TabbynTina
how old is the xbox 360.......

about a year and half, why?
and how much did you pay for it.....
I cant remember, why lol :lol:
what colour is it........
its white and silver with green writing on, why? :lol:
Ah ha.....what does the green writing say..... cool
Quote by markz
how old is the xbox 360.......

about a year and half, why?
and how much did you pay for it.....
I cant remember, why lol :lol:
what colour is it........
its white and silver with green writing on, why? :lol:
Ah ha.....what does the green writing say..... cool
xbox 360, why?
Quote by markz
how old is the xbox 360.......

about a year and half, why?
and how much did you pay for it.....
I cant remember, why lol :lol:
what colour is it........
its white and silver with green writing on, why? :lol:
Ah ha.....what does the green writing say..... cool
It says "Markz is ugly"
rolleyes
bolt
Quote by TabbynTina
how old is the xbox 360.......

about a year and half, why?
and how much did you pay for it.....
I cant remember, why lol :lol:
what colour is it........
its white and silver with green writing on, why? :lol:
Ah ha.....what does the green writing say..... cool
xbox 360, why?
Ignore the pillock, his mom must have left the fizzy pop out again rolleyes
Quote by woohoo
Sometimes a router firmware update can solve the connection problems.
Check the model number of your router then check to see it there is an updated firmware for it.
Follow the instructions to update it to the letter cos if you don't it could feck up your router.
Or I'm sure you could find someone in your area who could do it for you if you are a bit wary of updating it.

thanks whoohoo, although im not that good with stuff like this lol I might have a go just before I go out and buy a new router :lol:
its a good job Im good at other things cool
Quote by meat2pleaseu
how old is the xbox 360.......

about a year and half, why?
and how much did you pay for it.....
I cant remember, why lol :lol:
what colour is it........
its white and silver with green writing on, why? :lol:
Ah ha.....what does the green writing say..... cool
xbox 360, why?
Ignore the pillock, his mom must have left the fizzy pop out again rolleyes
what!!!! you mean hes just winding me up :lol:
i thought I was well on my way to getting my xbox problems sorted out :lol:
you should see what I has to offer via private email just to get some hints to solve my problems :lol:
Quote by TabbynTina
what!!!! you mean hes just winding me up lol
i thought I was well on my way to getting my xbox problems sorted out :lol:
you should see what I has to offer via private email just to get some hints to solve my problems :lol:

I've had the misfortune to meet Skiddy several times, the only thing he could offer that would be vaguley useful is a self demonstration of the ancient japanese practice of seppuku wink
Quote by meat2pleaseu

what!!!! you mean hes just winding me up lol
i thought I was well on my way to getting my xbox problems sorted out :lol:
you should see what I has to offer via private email just to get some hints to solve my problems :lol:

I've had the misfortune to meet Skiddy several times, the only thing he could offer that would be vaguley useful is a self demonstration of the ancient japanese practice of seppuku wink
Just out of curiosity, are your parents siblings..... rolleyes
Quote by markz

what!!!! you mean hes just winding me up lol
i thought I was well on my way to getting my xbox problems sorted out :lol:
you should see what I has to offer via private email just to get some hints to solve my problems :lol:

I've had the misfortune to meet Skiddy several times, the only thing he could offer that would be vaguley useful is a self demonstration of the ancient japanese practice of seppuku wink
Just out of curiosity, are your parents siblings..... rolleyes
no, are yours human? :roll: :roll:
I've had a linksys for 4 years. No problems at all.
Try right-click on the wireless icon in the task bar and view the available networks. That will tell you what is out there. You may need to change the channel the laptop (etc) use to connect to the router, read the router docs.
Moving the laptop about should not affect the link to the internet, only the link from the router to the laptop....and not even that if short range. Check the strength (hover the cursor over the wireless icon) (mine shows 54mbps and excellent strength....range 15 metres) (it also shows my ex-wifes at low strength (range 100 metres)....she lives over the back from me.
I don't know if this is relevant - - -
My son has wireless on his PC upstairs at the back of the house. The router is at the front of the house downstairs. His connection kept dropping out, very frustrating when it dropped a download and had to be restarted from scratch.
We've always known the wall between the front and rear of the house carries a mild electric field (power cables too close to the metal mesh in the plaster.) And that was interfering with the signal.
The local PC shop offered a booster (£60) or a bigger aerial for the router (£7). We tried the aerial and it worked a treat.
Any electric field (microwave running etc) can interfere with a wireless signal (it's all the same stuff in the end) and if it drops below a certain level you will either lose the connection or not connect at all.