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Liars and lies

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Quote by GnV
but, is telling someone they are mistaken calling them a liar?

a bit like when you call a company and they are not allowed to take ownership of their appalling service...
Mrs TN, I am sorry that you feel the customer service assistant was rude to you.
She was rude to me. Telling me to F off just isn't nice.
Again, I am sorry that you feel she was rude to you.
She WAS rude to me.
All out staff are trained to the highest leverls of service Mrs TN, but I am sorry if you feel she was rude to you...
Isn't it just bloody infuriating?