Little sleep &amp; refunds!!!

1 Dec 2007

We stayed away last night at one of the many Travel Lodges dotted round the country as we were attending a family function & the distance was to far to travel home.
We had a damn good night catching up with family we had'nt seen for ages & duly got back to our hotel at about 1am to be met by hoards of teenagers going in to the travel lodge!!!!.
As we walked to our room we passed through a cloud of dope smoke mad

& fell into our bed only for the fun & games to start as said teenagers were up & down the corridoors doors banging ppl chatting loudly after half hr of hell I was up dressed & at the reception having words with minimum wage coloured chap on the desk evil

.
"am I getting any sleep tonight?".
Where upon he went to have a look & see what he could do .I found out from a young lady who was booking in that there had been a joint 18th & 21st birthday party in the pub next door so ppl were staying over at the lodge .
Night receptionist came back saying it was quiet & he'd already thrown 1 lot out that night.
Back to bed 20 mins & it started again doors banging ppl running around making noise we let it slide for about an hr as we drifted in & out of sleep due to partying teenagers :x .
Untill 0330am enough was enough I was out of bed with just me jeans thrown on saying to Stileto i'll deal with it!!!!!.
Stomped out the door to do battle :twisted:.
" i've gotta travel ".
" I need my f##king sleep".
" now f##k off before I start ripping f##king heads off".
Where upon half dozen teenagers disapeared like magic & no more noise was heard from any of then :smug: .
Getting back into the rm Stileto's sitting on the bed saying I thought you were only going to the reception again. oops redface

As we left in the morning Stileto's handed the keys in & complained & we got a £10 refund on the room price :happy: .

1 Dec 2007

i think you deserved a full refund guys and i personally would be taking it alot further, as their selling point is the good night's rest slogan......

1 Dec 2007

Go for a full refund, ring h/o and complain again, especially about the 'smoke'!!
You have nothing to loose...........

1 Dec 2007

Hmmm think we might just have to e-mail there complaints office tell them of our plight :cry: & thank them for the £10 refund but say we wont be staying in one of there establishments again & see what it gets us wink

1 Dec 2007

Quote by sword-stileto
Hmmm think we might just have to e-mail there complaints office tell them of our plight :cry: & thank them for the £10 refund but say we wont be staying in one of there establishments again & see what it gets us .

I have to admit, in this day and age (where there is blame there is a claim) you are advised to do that. Everyone else is are getting the benefits for this era, why not you..

1 Dec 2007

We complained about the noise at one hotel we stayed at recently and got a full refund, no questions asked. We've also had the same at a well known pizza restaurant when the service was poor and the food worse - full refund. Even in Sainsburys cafe when we waited an age for the food and it was crap when we got it, again full refund.
Yesterday I rang my mobile phone supplier about me paying for calls. I get 500 minutes free a month yet I was still getting billed for some calls. He promptly refunded all call charges for the last two months.
a lot of the time it is how you complain. If you rant and rave and give them shit, they'll dig their heels in and you're fighting for it. Do it tactfully and it'll pay off. We get too used to not complaining for bad service but I think the tide is changing!! lol

Mal

1 Dec 2007

Despite the £10 'refund' (which I would imagine is rare to get on checkout?) I would still complain. nothing to loose but 'ham' it up - we stay in lodges all the time etc.
PS Take it you have not been to a munch after party at a hotel then smile

1 Dec 2007

Once we booked a hotel and through reasons had cause to complain.. Walls were as thin as paper, noisy and cramped.. We complained and got fobbed off but then found the owners were initial and complained to there head office. Not only a full refund but a 5* weekend break all expenses at any of the hotel chains rooms in the UK, we ended up staying in Sir Winston Churchills Honeymoon sweet... Lucky for us he had left though!
Complain... You booked to get sleep! Not have a rowdy night..
Mike xx

1 Dec 2007

Ahhhhhhhhhhh mad

just sat for 20 mins logged on to there site. I wrote what had happened pressed sent & nothing damn thing would'nt work grrrr.
Think it will have to be snail mail to there head office written in Stileto's finest hand as mine is terrible redface

1 Dec 2007

Quote by Mal
We complained about the noise at one hotel we stayed at recently and got a full refund, no questions asked. We've also had the same at a well known pizza restaurant when the service was poor and the food worse - full refund. Even in Sainsburys cafe when we waited an age for the food and it was crap when we got it, again full refund.
Yesterday I rang my mobile phone supplier about me paying for calls. I get 500 minutes free a month yet I was still getting billed for some calls. He promptly refunded all call charges for the last two months.
a lot of the time it is how you complain. If you rant and rave and give them shit, they'll dig their heels in and you're fighting for it. Do it tactfully and it'll pay off. We get too used to not complaining for bad service but I think the tide is changing!!
Mal

makes note never to invite Mal round for dinner.... rolleyes

1 Dec 2007

We went on a family holiday to Butlins in Minehead a few years ago, the kids were small and we hadn't been before. It was only one of the newspaper deals, but a weekend away at least.
We were allocated accommodation at the very bottom end of the complex-but for £60 for 6 people it's what we were expecting. Until we got inside. The staff at reception had assured us the apartment had been cleaned and was ready for our arrival. Was it feck?!
Upon entering we found:
1. Muddy footprints up the walls.
2. Dried vomit on the baby's travel cot.
3. Blood on more than one of the pillows.
4. Peas in the colander (allegedly after having been washed!)
(and 2 dead pigeons in the water tank lol)
Not being impressed with this in the slightest I marched off to the nearest reception type place and complained. The first guy I spoke to claimed we had been let in early and the place had yet to be cleaned. After inspecting the new arsehole I chewed him, he rang his boss who came over and apologised profusely and after visiting the accommodation on my request, he upgraded us immediately to the full board Noddy themed chalets!
It does pay to complain ;)

2 Dec 2007

I was given some excellent advice about complaining - feel freee to use or ignore.
A) Go straight to the top - never negotiate with the pleb on the desk if you can avoid it.
B) Know what you were promised or led to expect.
C) Know what you got and how it wasn't B)
D) Know what you want them to do about it.
E) Don't whinge, rant, exaggerate (too much) or ramble on.
F) Be clear, accurate and present them with the solution without them having to think about it.
I've used it loads of times.
If that doesn't work, and the incident has cost you money - use the Small Claims Court process - cheap, effective and works on reasonable expectation not reasonable doubt. I've used it twice (including a well known bank) and won both times.

2 Dec 2007

Well the letter is composed ready to be sent by snail mail as after a last try this morning there complaints e-mail is still not working .
We now wait & see what responce it brings from them.