ever been slammed , no jokes please .. its where a telecom company steals your business illegally..
it seems we have been slammed .. any info would be handy, any tips..
we are currently waiting on offcom to get back to us.
wrats
xxs
Sex God
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non sexual... slamming re telecomunications ?
Sex God
Use the phone, wait for the bill, tell em to fuck off unless they show you where you signed and agreed to pay them 
Sex God
Quote by anais
Never heard of it:? :?
Basically what your saying is you now have a different telcoms provider that you didn't actually sign up with? Or am I way off!
Ax
yes that pretty much what we know so far except
Quote by meat2pleaseu
Use the phone, wait for the bill, tell em to fuck off unless they show you where you signed and agreed to pay them
we have no phone line anymore registered to this address, phones and net connection dead as a dodo..
only access to the outside world now is via the pda i use and roses mobile phone,, we have spoke to everyone we can i think police offcom tiscali bt ..even the postoffice to see if they could set up a new contract..they do short term ones , but they tell us there is a bar on anyone taking over our old number ..we are apparently under contract with an unknown telecom company!! unknown for now offcom should be letting us know very soon who 'they' are..
staggy (amazed this can happen) and it can happen to any of you or your businesses
Sex God
Quote by wild rose and the stag
... but they tell us there is a bar on anyone taking over our old number ..we are apparently under contract with an unknown telecom company!!
Have you asked your original service provider how someone was able to snatch your number from them yet they're not able to get it back? seems like a major failing on their part.
Might also me worth contacting your local MP, see if you can apply a little pressure to get this raised as a problem in parliament, it's about time they did something useful for all the money they've bled out of us
Sex God
Quote by meat2pleaseu
... but they tell us there is a bar on anyone taking over our old number ..we are apparently under contract with an unknown telecom company!!
Have you asked your original service provider how someone was able to snatch your number from them yet they're not able to get it back? seems like a major failing on their part.
Might also me worth contacting your local MP, see if you can apply a little pressure to get this raised as a problem in parliament, it's about time they did something useful for all the money they've bled out of us
it happens aqll the time..99.9 per cent of the time legally its how it works all you have to be is a telecom company and you can do this..
as for tiscali apart from not notifying me at all they have done no wrong..well on the face of it they havent.. im hoping offcom can get to the bottom of that..rumor has it some companies are dropping users for commercial reasons.. wouldnt be difficult for a large telecom company to set up several small ones separately to do the snatching,, whats more the only company that seemed to have no problem with issuing me my number back was bt.. the company i left to join tiscali.. conspiracy theories abound both here and at offcom unoficially of course,, time will tell
btw the police tell the maqximum fine for slamming is 10 per cent of the companies annual turn over .. not that anyone ever gets prosecuted of course
Orgasminator
Tiscali shouldn't have allowed your broadband to be transferred without receiving a valid MAC ( Migration Authorisation Code) number from whoever took your line. Tiscali shouldn't have issued that MAC to anyone who could not prove without doubt that they were you! sue them ....
Sex God
and things get a little clearer..BT are responsible for this OFFCOM have got back to me,,now as far as i can make out this is how it caqme about
bt were approached by a third party .. lets say mr w he sed 'i have moved into this adress',, ie my address.. how that came about ive no idea.. 'anyway i want a phone popping in please' bt sed 'no problem' and im guessing assumed we had moved out..
they contacted BT wholesale who hand out the contracts and told them to cancel this number at this adress.. so bt wholesale contaqcted the scapmany that held the account on that line.. ie my service provider Tiscali and told them to cancel that account.. they did as they were asked .. i guess relevent mac codes were issued HJ..
that pretty much did the damage to me, however sorting the error out is turning into a frigging nightmare.. only BT can put this error right im told.. but they cant as they do not have a process to implement that corrects this mistake.. i cant even take out a new contract with BT as there appears to be a contract already on this property by Mr W which needs to be ended etc .. how the hell they will get hold of him god only knows as no one seems to know where he lives lol and of course his phone just rings out and out.. ive tried it as offcom gave me the numer registered to this address..
currently im sitting here waiting for a return call from BT services , that will be the thirtieth return call they have promised me from the thirtieth person that has promised me that he /she would be the person that will sort this out..as of yet not one call has been returned.. ive spent im guessing over fifteen hours on my mobile fone the last 24 hrs spoke to in excess of A HUNDRED different people at 5 different companies, Rose has been in tears off and on and no matter what i do we seem to be without a phone for a minimum of two weeks and then they cant even guarantee that our number will be the one we had before.. we run two businesses from here and an animal sanctuary .. currently im guessing anyone ringing it will think we have become victims of the recession and gone bust!
you would think that when someone screws your life up like this they would be the ones to rectify it,, but no its all down to me to drag the pieces back together and to be honest right now i feel like saying fuck it and ringing a solicitor!
bt were approached by a third party .. lets say mr w he sed 'i have moved into this adress',, ie my address.. how that came about ive no idea.. 'anyway i want a phone popping in please' bt sed 'no problem' and im guessing assumed we had moved out..
they contacted BT wholesale who hand out the contracts and told them to cancel this number at this adress.. so bt wholesale contaqcted the scapmany that held the account on that line.. ie my service provider Tiscali and told them to cancel that account.. they did as they were asked .. i guess relevent mac codes were issued HJ..
that pretty much did the damage to me, however sorting the error out is turning into a frigging nightmare.. only BT can put this error right im told.. but they cant as they do not have a process to implement that corrects this mistake.. i cant even take out a new contract with BT as there appears to be a contract already on this property by Mr W which needs to be ended etc .. how the hell they will get hold of him god only knows as no one seems to know where he lives lol and of course his phone just rings out and out.. ive tried it as offcom gave me the numer registered to this address..
currently im sitting here waiting for a return call from BT services , that will be the thirtieth return call they have promised me from the thirtieth person that has promised me that he /she would be the person that will sort this out..as of yet not one call has been returned.. ive spent im guessing over fifteen hours on my mobile fone the last 24 hrs spoke to in excess of A HUNDRED different people at 5 different companies, Rose has been in tears off and on and no matter what i do we seem to be without a phone for a minimum of two weeks and then they cant even guarantee that our number will be the one we had before.. we run two businesses from here and an animal sanctuary .. currently im guessing anyone ringing it will think we have become victims of the recession and gone bust!
you would think that when someone screws your life up like this they would be the ones to rectify it,, but no its all down to me to drag the pieces back together and to be honest right now i feel like saying fuck it and ringing a solicitor!
Orgasminator
This has been a problem since the 1980's, you would of thought it would of gotten sorted by goverment long ago!
About 5 years ago I had my gas changed to another company by an unknown person. The first I got to know about it when my provider sent me my final bill and a letter to say sorry you are leaving.
It took 7 months to sort out and at the end I didn't get a gas bill.
I stayed shtumm and got 7 months free gas.
Dave_Notts
It took 7 months to sort out and at the end I didn't get a gas bill.
I stayed shtumm and got 7 months free gas.
Dave_Notts
Sex God
latest news is no news.. BT customer services. ' i promise to sort this out we will phone you back just let me speak to the person whose phone is at your address'
no call back as of yet and that is 17 hours ago now.. do i start ringing them again today and spend god knows what on my mobile phone again.. or just ring a solicitor?
no call back as of yet and that is 17 hours ago now.. do i start ringing them again today and spend god knows what on my mobile phone again.. or just ring a solicitor?
Master of Sex
One last resort option might be to get another BT line installed and then cancel the other. This normally costs £122-50, but they have a promotion at zero cost for a new or second line - but it ends on 30 June.
Sex God
tried that , cant do new phone as the line is taken by the mentioned mystery number bt have set up..
you know for a company with the might of bt that can literally arrange for a communication system from a JUNGLE WARZONE they really ARE A USELESS BUNCH OF ARSEHOLES WHEN IT COMES TO SORTING A TELEPHONE OUT IN STAFFORDSHIRE!
ik now going down the written complaint avenue ..emails etc..
you know for a company with the might of bt that can literally arrange for a communication system from a JUNGLE WARZONE they really ARE A USELESS BUNCH OF ARSEHOLES WHEN IT COMES TO SORTING A TELEPHONE OUT IN STAFFORDSHIRE!
ik now going down the written complaint avenue ..emails etc..
Some years ago, we had a problem with our business line supplied by BT.
In the end, this was sorted by ringing BT Head Office in London and asking to speak to the Chairman's Secretary. I asked for full details of the Chairman's full name and address to which a "closing order" on BT's business be made to the High Court, the sort of order that puts all their Bank Accounts on hold.
Well, it didn't get that far. We had a nice lady telephone us back full of apology. She worked for the Serious Complaints Office (or something similar) and after we had explained our problem, she had the whole matter dealt with in hours.
With organisations like BT, you need to hit them where it hurts as far up the tree as you can go. Don't be fobbed off. Go to the top.
We were also advised at the time that BT have a local Business office. We later found them to helpful too in resolving issues.
In the end, this was sorted by ringing BT Head Office in London and asking to speak to the Chairman's Secretary. I asked for full details of the Chairman's full name and address to which a "closing order" on BT's business be made to the High Court, the sort of order that puts all their Bank Accounts on hold.
Well, it didn't get that far. We had a nice lady telephone us back full of apology. She worked for the Serious Complaints Office (or something similar) and after we had explained our problem, she had the whole matter dealt with in hours.
With organisations like BT, you need to hit them where it hurts as far up the tree as you can go. Don't be fobbed off. Go to the top.
We were also advised at the time that BT have a local Business office. We later found them to helpful too in resolving issues.
Sex God
Quote by GnVfor the past hour or so ive been chatting to Ruth.. probably the very same lady that you spoke to in high level complaints, she was simply amazing, she understood every issue i was raising , she never once asked mea stupid question or ask me to repeat the spelling of my name , she was respectful caring considerate and guess what rang me back!!! omg to have someone from bt actually ring me back.. HIGH LEVEL COMPLAINTS DEPARTMENT.. im told copies of complaints at this level go to the chairman of bt whoever he is.. how did i get the number ..well on almost reaching my wits end today, i rang offcom again.. they gave it me,,why didnt they do this three days ago????
Some years ago, we had a problem with our business line supplied by BT.
In the end, this was sorted by ringing BT Head Office in London and asking to speak to the Chairman's Secretary. I asked for full details of the Chairman's full name and address to which a "closing order" on BT's business be made to the High Court, the sort of order that puts all their Bank Accounts on hold.
Well, it didn't get that far. We had a nice lady telephone us back full of apology. She worked for the Serious Complaints Office (or something similar) and after we had explained our problem, she had the whole matter dealt with in hours.
With organisations like BT, you need to hit them where it hurts as far up the tree as you can go. Don't be fobbed off. Go to the top.
We were also advised at the time that BT have a local Business office. We later found them to helpful too in resolving issues.
gnv it seems we have reached a similar end to this story although its far from over yet, apart from suggesting i may burn down BTs offices at one stage if i wasnt put through to someone that could deal with this matter..( then to save me getting locked saying i was joking of course) and it worked btw..i have been polite and couteous to thoswe i have spoken to.. im honestly godsmacked at how we have been given the run around,,
if anyone wants BTs high level complaints number you have to go first to offcome for a referal number then ASK them for BTS high level complaints , by taking this rout i reckon you could save yourselves hundred if not thousands of pounds worth of mobile phone calls to what is possible the worst mulitple choice phone switchboard in the world!!
for instance .. can you imagine anyone at BT not having a facility that allows them to make outside calls to customers..well guess what the service options department, im told the next best thing to high level complaints.. have no DIAL OUT FACILITY i kid you not ffs this is BRITISH TELECOM WEARE TALKING ABOUT HERE!!!!
MORE LATER
STAGGY
XXS
WOW!
I'm so glad I posted what I did WRATS; I wasn't going to because it was about 5 or 6 years ago we had our problem and I wasn't sure the same facilities would be in place.
Come to think of it, I think it might have been Ruth who dealt with us. As you can see from my post, I didn't quite get the name of the department right but hey, it worked for you and I am so pleased :thumbup:
any chance of a shag?
I'm so glad I posted what I did WRATS; I wasn't going to because it was about 5 or 6 years ago we had our problem and I wasn't sure the same facilities would be in place.
Come to think of it, I think it might have been Ruth who dealt with us. As you can see from my post, I didn't quite get the name of the department right but hey, it worked for you and I am so pleased :thumbup:
any chance of a shag?
Sex God
Quote by GnV
any chance of a shag?
ill ask ruth
Sex God
well here we are with the update, you'd really think all would be well by now wouldnt you..well how about this for a conversation today..this is the very short version..
'hi its ian !"£$£" of bt high level complaints , we seem to have found the problem, (id been chasing them since thursday pretty much and been fed all sorts of crap) it seems mr staggy you do not live at this address , someone else has that address they have just moved in and asked to be connected!
thats the very short version
i reply .. 'erm well we have lived at this address for over 12 years i think we know where we live, perhaps the new guy thats moved in has given you the wrong address?'
' no thats not possible you do not live there mr staggy someone else does' he gives me a guys name,
i tell him 'ill go and check my sons bedrooms as we speak just in case someone has moved in without my knowledge..'
of course no one has moved in and whats more we have not moved out..
i quote our old account number and tell the guy
'BTS billing adress for this number is and always has been to this address in my name,'
he's still adamant that not only do we not live there but now hes telling me we have never lived here!
at this ppoint i think i asked mr bt high level complaints how ridiculous it would sound if i rang him tonight and told him he did not live where he had lived for 12 years as my 'system' sed so!!
im keeping my calm even though this is starting to sound like the woody allen moose sketch..(google it) to cut a very long story short at this point would be wise so ill move on..
i have spent the afternoon driving up and down our tiny village of twenty properties and a few businesses trying to find this guy, ive met all my neighbours and asked all of them where this address is.. lol they all say its just there..i tell them funnily enough i know it is ,i live there but do you know another address similar or the same to this one, eventually the plot thickens as i cross a field to two new houses and find a guy in a big shed taking an engine out of an old astra,, 'hi are you mr !"!£££"' i ask,
'erm yes' he says.'
i nearly hugged him but he was covered in oil, 'whats your address i ask him'..remember this is the guy that bt high level complaints have told me an hour ago is
'adamant he lives at your address ' they state our address each time they tell us this insisting we live somewhere else..
mr !"£""!" replies .. with ' a completely different address but same post code as ours , when i say completely i mean as bad as this lets say we live at
1 surrey rise , farnham ,surrey sy12344gb
this guy lived at.. the ridings ,206 ponsomby avenue farnham surrey sy12344gb
i ask if hes had trouble with his phones he tells me it all started about a week ago when a bt outreach engineer turned up and sed are mr !"££$$% of 1 surrey rise , farnham ,surrey sy12344gb lets say..
he of course sed no but i am mr !"££$$% and the outreach guys says ah well thats close enough and starts work connecting his line..
so i go back to high level complaints and tell them mr !"£$%$%" doesnt seem adamant anymore that he lives at my address in fact hes standing in front of me insisting he lives at his own address..i quote that address.. bt high level complaints now get very short with me saying i do not understand how their system works blah blah blah blah and they are still correct and i would of been written to or at least mr !"£$%£"" would of been to at my / his address.. i explain .. but if it was addressed to mr !"£$£"£ and it came to my home i would not of opened the letter would i , i would of returned it to mr postman
oh dear god this is such a fucking night mare they still tell me they have done the work at the right address and i dont live here anymore lol their system is correct and if its not correct there is very little they can do to rectify this problem!
currently .. you have got the very very short and i honestly believe much less ridiculous version so you may be able to see whats going on here.. the long version was simply mind boggling ..
when i do finally get this phone line sorted i am going to rip out a BT phone box and strap it to the fender of my car and drive down the freeway in upstate new york and stick the bloody thing up BTs back side.........
see moose sketch to understand the last bit!
staggy
all addresses and names are fictitious of course
'hi its ian !"£$£" of bt high level complaints , we seem to have found the problem, (id been chasing them since thursday pretty much and been fed all sorts of crap) it seems mr staggy you do not live at this address , someone else has that address they have just moved in and asked to be connected!
thats the very short version
i reply .. 'erm well we have lived at this address for over 12 years i think we know where we live, perhaps the new guy thats moved in has given you the wrong address?'
' no thats not possible you do not live there mr staggy someone else does' he gives me a guys name,
i tell him 'ill go and check my sons bedrooms as we speak just in case someone has moved in without my knowledge..'
of course no one has moved in and whats more we have not moved out..
i quote our old account number and tell the guy
'BTS billing adress for this number is and always has been to this address in my name,'
he's still adamant that not only do we not live there but now hes telling me we have never lived here!
at this ppoint i think i asked mr bt high level complaints how ridiculous it would sound if i rang him tonight and told him he did not live where he had lived for 12 years as my 'system' sed so!!
im keeping my calm even though this is starting to sound like the woody allen moose sketch..(google it) to cut a very long story short at this point would be wise so ill move on..
i have spent the afternoon driving up and down our tiny village of twenty properties and a few businesses trying to find this guy, ive met all my neighbours and asked all of them where this address is.. lol they all say its just there..i tell them funnily enough i know it is ,i live there but do you know another address similar or the same to this one, eventually the plot thickens as i cross a field to two new houses and find a guy in a big shed taking an engine out of an old astra,, 'hi are you mr !"!£££"' i ask,
'erm yes' he says.'
i nearly hugged him but he was covered in oil, 'whats your address i ask him'..remember this is the guy that bt high level complaints have told me an hour ago is
'adamant he lives at your address ' they state our address each time they tell us this insisting we live somewhere else..
mr !"£""!" replies .. with ' a completely different address but same post code as ours , when i say completely i mean as bad as this lets say we live at
1 surrey rise , farnham ,surrey sy12344gb
this guy lived at.. the ridings ,206 ponsomby avenue farnham surrey sy12344gb
i ask if hes had trouble with his phones he tells me it all started about a week ago when a bt outreach engineer turned up and sed are mr !"££$$% of 1 surrey rise , farnham ,surrey sy12344gb lets say..
he of course sed no but i am mr !"££$$% and the outreach guys says ah well thats close enough and starts work connecting his line..
so i go back to high level complaints and tell them mr !"£$%$%" doesnt seem adamant anymore that he lives at my address in fact hes standing in front of me insisting he lives at his own address..i quote that address.. bt high level complaints now get very short with me saying i do not understand how their system works blah blah blah blah and they are still correct and i would of been written to or at least mr !"£$%£"" would of been to at my / his address.. i explain .. but if it was addressed to mr !"£$£"£ and it came to my home i would not of opened the letter would i , i would of returned it to mr postman
oh dear god this is such a fucking night mare they still tell me they have done the work at the right address and i dont live here anymore lol their system is correct and if its not correct there is very little they can do to rectify this problem!
currently .. you have got the very very short and i honestly believe much less ridiculous version so you may be able to see whats going on here.. the long version was simply mind boggling ..
when i do finally get this phone line sorted i am going to rip out a BT phone box and strap it to the fender of my car and drive down the freeway in upstate new york and stick the bloody thing up BTs back side.........
see moose sketch to understand the last bit!
staggy
all addresses and names are fictitious of course
We used to be with BT - we had problems - not as bad as yours but enough that all Spike could think about was:
Must Kill BT! Must Kill BT! Must Kill BT!Must Kill BT! Must Kill BT! Must Kill BT!
For reasons i'm not quite sure about - ah yes, even worse experience with Tiscali!
We've gone back to BT as they were cheaper and figured better the devil you know!
If you need help though staggy in any kind of ' BT must Die way' then we're ya peeps :lol:
Must Kill BT! Must Kill BT! Must Kill BT!Must Kill BT! Must Kill BT! Must Kill BT!
For reasons i'm not quite sure about - ah yes, even worse experience with Tiscali!
We've gone back to BT as they were cheaper and figured better the devil you know!
If you need help though staggy in any kind of ' BT must Die way'
then we're ya peeps :lol: Sorry to hear of all the crap you've been going thro with BT, I've had similar problems with a utilities supplier in the past and I know how you feel, banging your head against a brick wall would be less painful.
Have you thought about going to your local MP to see if they are willing to get involved on your behalf, i've found that simply the threat has been enough to make them pull their finger out from up their a**e and sort out the problem.
Have you thought about going to your local MP to see if they are willing to get involved on your behalf, i've found that simply the threat has been enough to make them pull their finger out from up their a**e and sort out the problem.
Sex God
tomorrow they say they are sending an engineer.. one has to wonder why we need an engineer to come here, as whatever they did in the first place didnt require a visit from an engineer.. which worries me a little but still what do i know.. now i wonder if he will be able to find this house..
oh and yes we are now apparently BT customers ...
never asked to be but got a letter yesterday telling us we were.. and tghe letter came to this address! omg the royal mail know where we are!!!
more later .
staggy
oh and yes we are now apparently BT customers ...
never asked to be but got a letter yesterday telling us we were.. and tghe letter came to this address! omg the royal mail know where we are!!!
more later .
staggy
Sex God
we have our land line back YAYYYYYYYYYYYYYY
but no broadband BOOOOOOOOOOOOOOOOOOOOOOOOOOO
they offered us compensation YAYYYYYYYYYYYYYYYYYYYYY
BUT IT WAS BOOOOOOOOOOOOOOOOOOOOOOOOOOOO
I called off com again YAYYYYYYYYYYYYYYYYYYYYYYYYY
they cant do anything BOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO
I called OTELO the ombudsmen YAYYYYYYYYYYYYYYYYYYYYYYYYYYYY
bt wont help anymore BOOOOOOOOOOOOOOOOOOOOOOOOOOO
OTELO told ne what to do to get proper compensation YAYYYYYYYYYYYYY
its gonna take ages BOOOOOOOOOOOOOOOOOOOOOO
BUT just watch me get the bastards for this
yayyy
ysyyyyy
FUCKING YAY!
MORE TO FOLLOW
IF ANYONE HAS BT ISSUES AND DOESNT KNOW WHICH WAY TO TURN I HAVE NUMBERS THAT MAY BE USEFUL..VIA PM
staggy the tenacious
but no broadband BOOOOOOOOOOOOOOOOOOOOOOOOOOO
they offered us compensation YAYYYYYYYYYYYYYYYYYYYYY
BUT IT WAS BOOOOOOOOOOOOOOOOOOOOOOOOOOOO
I called off com again YAYYYYYYYYYYYYYYYYYYYYYYYYY
they cant do anything BOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO
I called OTELO the ombudsmen YAYYYYYYYYYYYYYYYYYYYYYYYYYYYY
bt wont help anymore BOOOOOOOOOOOOOOOOOOOOOOOOOOO
OTELO told ne what to do to get proper compensation YAYYYYYYYYYYYYY
its gonna take ages BOOOOOOOOOOOOOOOOOOOOOO
BUT just watch me get the bastards for this
yayyy
ysyyyyy
FUCKING YAY!
MORE TO FOLLOW
IF ANYONE HAS BT ISSUES AND DOESNT KNOW WHICH WAY TO TURN I HAVE NUMBERS THAT MAY BE USEFUL..VIA PM
staggy the tenacious
Sex God
i have broad band back!
