i am selling my pc and i want to delate the things i have downloaded,so it ends up as just when i brought it as new, so what is the best way to do that please thanks
Reformatting and reloading windows is your best bet
Even if you delete things - they are only logically deleted until that part of the disc is overwritten with something else.
So the only sure way is a reformat.
Run all the windows updates too if you can.
Mind you - if you are selling it - may not be worth it.
This is a sort of change of subject - but it isn't really. It's about retention of information.
This proud possession is my new computer. It's "refurbished" and runs on Windows XP and has one year on site guarantee. It cost less that £250.
Shortly after I got it, I fired it up one morning and it told me it wasn't going to work. I can't remember what it said but it was something like "File 32 is missing or corrupt". Sorry if I've got that wrong - I've got it written down somewhere so I should be able to give an expert the information if needed.
Out came a very nice young man who showed me how to press "F11" and the computer came to life again. Took about half an hour. But all my information had been lost. I had a new-born computer again.
Then it went on strike about half a dozen times. F11 always works but I always lose my personal stuff. My solution is not to turn it off. It stays switched on all the time - although I do turn off the monitor.
Apart from telling me to argue with the suppliers - any advice? I'm intrigued by the idea that my information might not be lost.
Mollie
Hiya Mollie
I can't help other than what I'd suggested.
However what I would see about investing in is a pen drive to back your stuff up to. It is always sensible to back your data up to a removable source (eg CD, Diskette, pen drive).
Pen drives are quite inexpensive now - and very handy (about the size of a lipstick).
Hugs, Alex x
maidinheaven
the fact that you keep having to press F11 for recovery meens that somewhere its faulty, it could of a few things, bad sectors on your hard drive, not being shut down properly ect ect
But at the end of the day, your computer isn't usable in an ordinary manor so therefore its not holding up to its guarantee...
My advise would be, don't try to fix it yourself, tell the peeps where you got it from that your not happy and come and sort it!
Some information about getting rid of stuff permanently if you're interested....as has been said before in this thread, deleting or reformatting the disk doesn't actually erase stuff. Even doing an fdisk (if you know what that is) won't do the trick.
The only surefire way is to use commercial or open source tools specifically for this purpose. If you don't want to spend money, I'd recommend downloading a trial version of software, keeping your eyes peeled for freebie software that comes with computer magazines, or using an open source (i.e. free) programme.
One such tool I've used is called Eraser - not sure whether it's ok to post the URL directly here and I'm not suggesting this is the only or best tool to do the job, simply one of them that works. Try searching for "free data deletion software" in your favourite search tool to find one. There are also similar tools for anonymous browsing if you have any concerns about someone else snooping around to see what websites you've been looking at.
Alex and Shaz,
I think you are right. The proper course of action is "Dear Sir, This computer doesn't work right - send me another one please" and I'll do that.
But just one more thing. Don't bother to answer if you don't want. It crashed again this morning. F11 worked.
It said "A problem has been detected wth windows and has been shut down to prevent damage to your computer. The problem seems to have been caused by the following file:
PAGE_FAULT_IN_NONPAGED_AREA"
Then a load of other stuff about re-starting the computer.
I tried that and it said:
"Windows could not start because the following file is missing or corrrupt; WindowsSystem32ConfigSystem"
I truly don't want an argument with the supplier but I think they are reputable - - it's just that if there's something I can fix myself then I'd like to do it without 0870 numbers and the like.
Any advice? From anybody?
Mollie
does indeed sound like a disk fault (or at least an installation fault) Basically, NTFS is a method of storing the data on your disk, page files are temporary files used when transfering data round the system. i use specialist programs to keep mine running at top spec (norton utilities) but you should be able to check the disk for errors by going to Start, find the command promt (programs then accessories) and type chkdsk.
this shoud check the basics of your harddrive and may fix some basic errors
Pm me if you need more help, can't promise to fix it but will do what i can
Is there a way I can send you a screen display?
Oh my word - just to talk to somebody knowledgeable.
Mollie
Ok. Thanks everybody. My plan is this: Any comments will be valued.
First - build up a DVD using the smart/restore program. If this solves it then fine. If it doesn't then back to the "Dear Sir, this doesn't work, replace it please"
Thanks everybody.
Mollie xx