PC Techie...HELP!

24 Nov 2004

Message from Judy.....
Hi,
The drivers for the USB hub have been deleted from my XP machine on a Packard Bell system. The USB opperates my keyboard and mouse hence both are now disabled.
How do I restore/ reinstall the USB to my keyboard and mouse?
Thanks.
Judy. xxx
Hope you can help her biggrin

24 Nov 2004

I understood precisely none of that - so it looks like I probably won't be able to help, although I'm willing to come over and make you a nice cup of tea
lol

:lol: :lol: :lol:

24 Nov 2004

Erm, just plug it back in?
That clearly didn't work though, so I'm confused. If my USB keyboard or mouse become disconnected whilst the PC is on that works for me. Failing that, power down, make doubly sure it's all plugged in and power up.
But I'm guessing you've tried that too.
Puzzling.

24 Nov 2004

Hi Judy,
Did someone disable USB as in remove the driver or the device from the system?
Have you got a PS2 keyboard as a backup?

24 Nov 2004

Hi Judy,
Sorry to hear about your problem. I work in IT. I am in onxxxxxxxxxxxx. I willl try and help you if I can.
Cheers,
Glen smile

Mods message - only registered email addresses allowed to be posted. You could PM Judy instead.

24 Nov 2004

Does this sound like issue?
These are the drivers for the USB mouse and USB keyboard. These mice and keyboards are shipped with the Packard Bell eMove systems after August 2000. These drivers solve an issue where Windows cannot detect the USB mouse during device detection after first boot. At this stage, the USB keyboard is not yet present, so user interaction is not possible. Besides copying the required driver files to the appropriate locations on your hard drive, a modification is done to the system registry enabling correct detection of the USB mouse.
EDIT: Need to know versions and make of your PC so I can try and find right drivers, looks like you not the only one to hit this.

24 Nov 2004

Aha, we get closer:
My PC Support
To access information related to your PC, please enter your Serial Number (on the back of the base unit, preceded by S/N).
Can you PM me this so I can see if there a known issue?
or try here:

24 Nov 2004

Hehehe :giggle: I've borrowed the boyfriend's account so I don't hit 1000 sorting out this PC mess for Judy! lol

Thanks loads TnH! biggrin

I hope she makes more sense to you than she does to me! I am no good with anything technical like fixing PC's!
I hope she gets it fixed soon! :lol:
kiss

little gem . x

24 Nov 2004

The moral of this story has got to be, never let anyone mess about with your PC! lol

:lol: :lol: :lol:

24 Nov 2004

She let a friend near it trying install her 9th webcam! rolleyes

as the others just wouldn't work. The friend went into the control panel and started messing and hey presto!
PC Trouble and a phone call to little Gem In a right old flap!
lol

She'll kill me for saying, but at least it wasn't her that did the damage! biggrin

:lol:
Little Gem. x

24 Nov 2004

Quote by EngleDansk
She let a friend near it trying install her 9th webcam! as the others just wouldn't work. The friend went into the control panel and started messing and hey presto!

:uhoh: :uhoh: :uhoh:
When I got mine, I just put the CD in, it did its stuff, then I plugged the cam in and it worked - eventually........
I'm not even going to ask how Judy damaged to break 8 cams! :shock:
OK, I'm no help.... I'll shut up now! :gagged:

24 Nov 2004

She didn't actually break 8cams....... they just never worked.......
Don't think they were compatible with her system or something dunno

She hasn't rung back so I assume the problem is being fixed as we type lol

24 Nov 2004

ok up to now always liked Packard bells, not for me, but good starter PC as 'normally' slow but resilient. Sp we tried a lot of stuff and it still will not recognise the blasted hardware!!!
At least it is now seeing the USB controller, but it wont install the drivers (from the PBell website) saying it cant find the software :doh:
Come on fellow techies, google no help so calling on you lot... HELP!!!

24 Nov 2004

I used to work in a large national computer superstore and all the technicians used to refer to Packard Bells as 'Tinned Fruit'.
In several of their opinions the ONLY decent thing in 'em was the power supply. lol

:lol: :lol:

25 Nov 2004

Its fixed :bounce:
Wasn't me, Judy has an expert friend worship

who worked with me so thanks to them I can now go to:
Bed ... :sleeping:

25 Nov 2004