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Top Marks to BT

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Unknown User
Having over the years had various run ins with customer services at BT.I stopped using them at home for a while.
Finally caved in and orders a new line and broadband at 9:30 yesterday morning, at 3:15 in the afternoon i get a text to say line has been activated.... got home later and tested it and it wasnt working, so phoned them this morning and within 3 hours an engineer was on my doorstep and fixed it in 20 mins..........
Top Marks BT Fanstastic Service................
Sorry just thought i would share that as they get so much negative feeback
brucers
Sexlightened
....so they got it wrong in the first place?!!!
Unknown User
Quote by brucers
....so they got it wrong in the first place?!!!

I think pj was just trying to spread a little positivety in a world where so much negativety exists rolleyes
brucers
Sexlightened
maybe so but it does not alter the fact though....they mucked up again!
Unknown User
Quote by pjbroughton
Having over the years had various run ins with customer services at BT.I stopped using them at home for a while.
Finally caved in and orders a new line and broadband at 9:30 yesterday morning, at 3:15 in the afternoon i get a text to say line has been activated.... got home later and tested it and it wasnt working, so phoned them this morning and within 3 hours an engineer was on my doorstep and fixed it in 20 mins..........
Top Marks BT Fanstastic Service................
Sorry just thought i would share that as they get so much negative feeback

I got exactly this same service back last June and I've not looked back since, no problems with broadband, we are wireless and never crash.
Unknown User
Quote by brucers
maybe so but it does not alter the fact though....they mucked up again!

In fact, these days I tend to judge a company by the way they address problems.
If they address problems quickly and effectively, that's a good thing. For me.
mr__powers1
Sex God
well i'd just to say....i've never had a problem with BT!
Things do go wrong,it happens!....but as Dambuster has said if it is addressed quickly and effectively....thats good in my books!
Unknown User
Quote by brucers
maybe so but it does not alter the fact though....they mucked up again!

A true measure of service is how the provider reacts when something does go wrong... because at some point , it will!
Missy
Sex God
I was told by BT customer care person that the underlying problem is they don't care about me as a customer, they would rather not have me cos I don't spend much money with em :shock:
I have a sneaky feeling it might've been the 'customer care' persons last day or something cool I was so stumped I just burst out laughing - there just wasn't an answer to that :lol2:
RnC
Sexlightened
:shock: