Tsm's Forum Posts | Swinging Heaven

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Tsm

Over 90 days ago

Bisexual Male, 43

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14 May 2011

Quote by Gufuncouple
This problem is entirely due to slow IP communication between back-end computers, possibly including the Web server. Only the people who set up the network at the site which hosts the Web server can fix this problem.

You are clearly an expert in such matters, I have very little knowledge about any of what you have said, but I think I get the jist of it.
Does this mean that if Swinging Heaven are not the same people as the people who set up the network.... that we will have to wait for the people who set up the network to address the problem.
If so, it could potentially be a little while - unless Swinging Heaven have arrange some form of out of hours support to address such issues.
Depending on the type of Datacentre that the servers are hosted from. The SH support team have to contact the DC Operations staff to identify where the problem is and if a fix can be applied to restore service. Most DC's are 'secure' environments and require a PTW (Permit to Work) for external engineers to visit and repair.
8 times out of 10 a 504 error is caused by a faulty patch cable between the server and the network hub. The other 2 times are usually the NIC (Network Interface Card) developing a fault.
When we architect server farms we would normally specify servers that contain twin NIC's and that they are patched to separate hubs to avoid this type of problem occurring and thus provide some degree of fail-safe.
DRAC, ILO allow for remote access when a server is down, IP-KVM if the servers dont support that is another option, ATS, RemotePDUs, so for the most part they have the ability to control things remotley, the kit exists.
They are using Varnish/Nginx servers which support load-balancing but will kick out faulty servers from the pool if one stops responding so even with single NICs this should be under control. There may be LVM sitting infront of all the servers too which will also kick out non responding servers.
Dual NICs in a Active/Pasive setup will not always fall over correctly in certian situations which can be quite annoying, round-robin is annoying as it can lead to an intermittant packet loss if a switch/cable has a problem.
They should also be running some form on nagios or service monitoring system to make sure that all is running correctly and if not it will start txting the admins to sort it out or take certian actions to kick the servers back into life again.

14 May 2011

www.swingingheaven.za.com seems to be a subsite of swingingheaven.co.uk
must be a bug in their system thats redirecting people to the wrong frontpage
www.swingingheaven.za.com - 5
www.swingingheaven.co.uk - 9

7 Feb 2011

Quote by Meeko

Last night i went into the NW room, only to find there were at least 15 room hosts (green star participitants) & it seemed for some of the night there was a'phantom kicker' which none of the hosts would admit too....I mayself was kicked at least 4 times for no reason & without warning, the 1st time was within 30 secs of entering the room....other people in chat were asking the person to own up but no one would admit to it.
I tried to find a chatroom op but couldnt find any..& even left a message in 'home of the chat room ops room' in case anyone came along.

I picked this up and it is being looked into. Sorry meant to send you a PM to let you know.
why not make it like the old chat where it showed who kicked who and who clears a chat screen

28 Dec 2010

Quote by tweeky
well fucking great for all you trying to stop it working Still cant get it to work on mine :mad: Using an Xbox 360 which is no different to the PS3 for media sharing. The 360 is allowed in media sharing and the PC can see the 360 However the 360 fails to detect a pc ??: I once again tried putting the 360's IP address as the DMZ and the 360 still cant see the PC. Been trying this off and on for at least 2 years :lol: really do give up now

Could it be the PC's firewall not letting the 360 in? dunno

dunno

Actually was playing with it again lst night :lol: Forwarded a load of recommended ports and still had the 360's IP set as the DMZ. I also updated media player. I removed a switch from my network that was no longer of any use. PC can still see the 360 but can the 360 detect the PC, can it fuck :lol:
DMZ on your router has nothing to do with it, your X360/PS3 are connected to the local LAN therefor the router is not the issue.
What version of Windows are you running?
Windows XP SP3 I believe. I have one more thing to try that I have not yet done and that is turn off windows firewall then try it. However, sure I tried this in the past with no luck but not at the same time as having the ports forwarded etc.
look here
you need the lastest windows media player first, try and turn firewall off and if it then works all you need to do is set it up correctly, you dont need to do port forwarding, you can allow applications directly
if all else fails you can use tversity as a 3rd party app

28 Dec 2010

Quote by tweeky
well fucking great for all you trying to stop it working Still cant get it to work on mine :mad: Using an Xbox 360 which is no different to the PS3 for media sharing. The 360 is allowed in media sharing and the PC can see the 360 However the 360 fails to detect a pc ??: I once again tried putting the 360's IP address as the DMZ and the 360 still cant see the PC. Been trying this off and on for at least 2 years :lol: really do give up now

Could it be the PC's firewall not letting the 360 in? dunno

dunno

Actually was playing with it again lst night :lol: Forwarded a load of recommended ports and still had the 360's IP set as the DMZ. I also updated media player. I removed a switch from my network that was no longer of any use. PC can still see the 360 but can the 360 detect the PC, can it fuck :lol:
DMZ on your router has nothing to do with it, your X360/PS3 are connected to the local LAN therefor the router is not the issue.
What version of Windows are you running?

26 Dec 2010

Quote by tweeky
Well must say I am a bit confused ??: I have Ps3 and Xbox 360 and to share files you have to allow media sharing. I have actually tried to get this to work and cant get it working My PC and PS3 or Xbox 360 can never detect each other, became annoying so I gave up. All I wanted to do was stream film from the PC to the Xbox 360 in the front room. How you have managed to set it up without event trying is a mystery :lol:

if you have the firewall set incorrectly on your computer it will block it showing up on the network

26 Dec 2010

Quote by Sweet_kandi
Hey Guys n Gals
Just a wee heads up if anyone bought their little bundles of joy a PS3 for Christmas. We got one for our 10 year old and are in the middle of setting it up. Now due to his age I used my email address to link it to the internet. Kandi has just went up to make sure it is all working okay and realised that my darling 10 year old son has full access to our profile on the laptop! Yes, every single one of our pictures can be seen on my sons tv from his playstation! We are in the process of figuring out how to change all the settings but just wanted to raise your awareness just in case you haven't checked this for yourself. Boxing day could have been very interesting in our house if we had not noticed this

nothing to do with your email addy, PS3 has DNLA built in, Windows Media Player and/or Windows 7 is DNLA compatable, what this means is it can share content from your computer to the PS3 (videos/music/pictures), to turn this off you need to change setting on your computer so it no longer shares the files out.
Note that this DNLA system can also work between two computers in a house, so if you have children with computers carefull.
If the media server is somthing of intrest then you can limit the folders to which the DNLA will look at.
(note im a techy for profession)

16 Dec 2010

there needs to be a way in the chatroom system that people can report chat issues in realtime and ops can see it regardless of the room they are in, ie a list of all online chatops and you can quick whisper to them

25 Nov 2010

flash from

13 Nov 2010

Quote by Kaznkev
Couples cant,and couldnt,as far as i know log on in the same room started a thread about this very the new chat doesnt allow multi room occupancy i assume this is a side effect.
But i am sure someone more knowledgable,or Ian,will be along to answer shortly.

Under any situation, cpls/singles etc, under the old system it was possable to login multiple times as long as you did not try to go into a room that you were already in, i did this oftem being in two chat servers at the same time.
The new system currently does not allow multiple logins at the same into the chatsystem as a whole, aparently they are working on a fix for this but from what ive seen some peeps have just created a second account for the purpose of multiple logins.

8 Nov 2010

Quote by Elliot
Ive heard the same from someone i chat too so ive investigated.
1) The 'Camera Quality' is related to your cam quality that you are sending rather than the viewing quality from what i can see in my bandwidth tests, so this can be a problem for people that have bandwidth limitations as they have no control over it.
2) The 'Camera Size' has no affect on bandwidth usage, its a display thing only.
both the issues cause problems for bandwidth limited users, not least thoes that use 3G cards as it causes longer ping times and makes the connection to the chat even slower.

Indeed this is spot on.
Currently we can't give different quality streams for receiving, only sending. This is because the server would have to convert the video before sending it out to the users who need the lower quality, which will require a lot more processing power.
We do have plans to integrate this, and also some form of auto bandwidth detection so the camera quality will automatically adjust. However at the moment we can only simply 'repeat' the stream that the user sends up.
what about a warning/note on viewing HQ streams and/or a special code that if a bandwidth limited user tries to view a HQ stream the sender starts a simulcast low bw version
this is causing many problems for people using 3G cards as they have no idea about how the camera bandwidth works

5 Nov 2010

Quote by Gufuncouple
If you mean the Pool as the main one - you have to wait until there are less than 100 people in it.

note that the number shown only updates once each time you click 'rooms', its not like the old chat which in realtime updated the count, so you can see 98 but its already up at 100

5 Nov 2010

Ive heard the same from someone i chat too so ive investigated.
1) The 'Camera Quality' is related to your cam quality that you are sending rather than the viewing quality from what i can see in my bandwidth tests, so this can be a problem for people that have bandwidth limitations as they have no control over it.
2) The 'Camera Size' has no affect on bandwidth usage, its a display thing only.
both the issues cause problems for bandwidth limited users, not least thoes that use 3G cards as it causes longer ping times and makes the connection to the chat even slower.

15 Oct 2010

Quote by juicyangel
Have they done away with being able to go into multiple room/servers or is this something that is available on Extras please ?

that was never a feature, just happened to be the way the system worked, currently with the new chat you cant have more than one window at a time, but i think they are working on having multiple rooms in tabs open at the same time

15 Oct 2010

is there going to be a fix for when you change rooms
when you click on a room it trys to show the room description, but as the forums dont have them it causes an issue where the join button jumps up just enough so that if you incorrectly time clicking it will select the next room down instead which is annoying

15 Oct 2010

Small issue where if you click on a cam just after the user stops camming it shows as loading and the cam counter is still incremented until you manualy close the cam. The problem comes as the cam list is not updated fast enough at the time the cam stops so it still shows in the list.
Not a major bug just an annoyance that requires manual intervention.

15 Oct 2010

Quote by RandomGuy_X
Quick question,
sometimes we cam - is it possible for people who are watching to record our camshow?

anything is possable if you know how but its not built into the chatroom and its not that easy to do properly
TSM, I don't know where you get the idea that it is not easy to do. There are quite a few programmes, both paid and free, that will record ANYTHING on the screen at the press of a key or click of the mouse.
Nem, I would advise that if a person has the software installed on their system (i.e. WebCamMax) it is a simple matter for them to record ANY cam, or even the whole chatroom including text.
Peace
Dex
I was not talking screen recorders as i do know many them such as SnagIt etc but in my experience they tend not to be perfect recordings and somtimes lag or if the video is using video overlays somtimes they dont show on screen recordings but not always the case.
I was refering to direct recording of the stream same way as its easy to download the videos from youtube etc and also there is no simple one click record from within the chat.
Considering that many people here are not computer savy then for them it can be considered not 'easy'.

14 Oct 2010

Quote by RandomGuy_X

the problems are only showing up under load, there was lots of testing and more people had the possability to use the beta but they did not
there is a point at which you need to go live and problems do arise at go live

Stress and load tests can be done artificially, and a company with respect for it's members would have paid a software house to test the software thoroughly. It is quite clear that their in-house software team are not skilled enough to do this, otherwise people wouldn't be having such problems logging in, etc.
It is simply ridiculous to state that 'problems do arise'... of course problems occur, but they should have reinstated the old chat IMMEDIATELY that the problem was highlighted by a large number of members. Instead they use the members as guinea pigs!
Admin have been deleting MANY forum 'complaint' posts by it's members (mine included) to hide the level of unhappiness of it's members. This fact has annoyed me as much as the bug-ridden software fiasco. A company that is willing to hide it's errors, and delete posts that members wished to be seen in THEIR OWN FORUMS, is not one that I care to put much trust in.
Can we agree, once and for all, that it is not the responsibility of PAYING members to do the beta testing? I applaud them for trying to improve the service, but bug-ridden software should not be IMPOSED on members on a "like it or lump it" basis.
Personally I will not be renewing my membership next time. There are FREE alternatives that I am a member of... which never seem to break down!
Finally, unless I've missed it, has anyone seen a post ANYWHERE from Admin apologising properly for the inconvenience caused to members?
Peace
Dex
ive not seen posts form Admin, Elliot is the one dealing with the problems and hees posted in another thread
i agree that if they are deleting posts then that is not right, i run a forum and i know thats not somthing we do
i agree that they could have tested it better but i also know that the old chat has been having the same disconnection issues in recent weeks and that has not been updated, so the problem seems less likley to do with the new chat servers rather more the balancers that are infront of everything as the main site also seems to go down somtimes too
hopfully it will be sorted soon

14 Oct 2010

Quote by Kinkybicple2009
I have been reading other posts, however, as I don't use this fully and often, my opinions won't have been submitted.....until tonight that is. Testing and checking needed to be done before going live. I don't use it often - as I said - so didn't know there were changes planned. There may well be others like us who only use certain areas. x

its been noted in the chatroom page for quite a while now that the rooms were going to change

14 Oct 2010

Quote by bi_scotz
The entry to chat not working has naff all to do with load and should never have been allowed to happen for going live and that's only one issue of many. Most of us are paying to use a service that isn't working. Now in my book, when that happens, the customer is refunded before the paying customer gets so fed up they all start to leave.
On another FREE swingers site, there are chat rooms with up to 200 users in each and from the word go there have been no issues with getting booted out, not being able to get in etc.
I like this site and really enjoy the chat, camming etc but this is a farce. Shame really, as the new chat does look to have some good functions just can't stay in long enough to explore properly.

ive been speaking to the person fixing the problem and its somthing to do with comms between the loadbalancer and the chatserver, but randomly happens when the site started to get used a lot
dont rule out that they wont give extensions on paid accounts, somtimes when sorting the issues out then things like that are delt with afterwards so they can work on the problem

14 Oct 2010

Quote by Kinkybicple2009
Just trying to get on to chat and stay on it......seems like this is a task in itself. Surely there should have been sufficient testing to make sure that there would be little teething problems.......Will have to stick to stories at this rate and ask for my money back!! :sad:

they are looking into the problem as we speak
there are several threads on this same issue

14 Oct 2010

Quote by bi_scotz
Not quite sure why site members are taking comments about new chat so personally?!?!
It has so many bugs and problems and should never have been made live until the DEVELOPERS had done all the testing and bug fixing. I am having a major IT upgrade at work and we, the workers, are not expected to test the system - we are there to USE the FULLY functioning system with no bugs as soon as it goes live. The developers, the company and the consultants have done the testing before it gets to us users so we know it's going to work with no issues.
Over 700 users may have signed up but when I popped into new chat when it was being 'tested' there were barely a handful of people there.
Until the new chat is stable with no bugs and issues, the old chat should be reinstated fully rather than us all being booted out and unable to get back in!
... just my opinion of course!

the problems are only showing up under load, there was lots of testing and more people had the possability to use the beta but they did not
there is a point at which you need to go live and problems do arise at go live

14 Oct 2010

Quote by Badgerfun
Would have been nice to have seen this sorted out before it was put out as the replacement to the old chat. Been trialled for some time I believe so why is it a bit of a dogs dinner for some? Could firefox on macs be a particular problem?

no its not, thats certan

14 Oct 2010

Quote by ferkin
Spent ten minutes waiting and nothing happened.
Not good.

this is a known issue and being looked into

14 Oct 2010

Quote by Danne
i am now able to get into new chat but it booted me fairly quickly
i have looked at all the places pointed out for help but none seem to cover the problem of chat booting me out
any help anyone ?

this is a problem that is currently being worked on

14 Oct 2010

There is a bug in the cams when switching rooms.
I was watching someone, they moved room but i continued to see their cam, i then move to another room, usualy at this point any cams you are viewing disapear but the cam i was viewing did not and it stays that way as i use the site and not close their cam.
This possably could lead to issues where people move into private rooms and people who were watching their cam are still doing so.
I was using the Adobe Air app.

14 Oct 2010

Quote by Nem
Quick question,
sometimes we cam - is it possible for people who are watching to record our camshow?

anything is possable if you know how but its not built into the chatroom and its not that easy to do properly

14 Oct 2010

use the desktop app, its flash based and will only install Adobe Air which is the same as Flash but for the desktop, or install Firefox which renders things better than Safari most of the time

14 Oct 2010

Quote by Feistylittleone
Firstly, I can understand the upgrade, and within a few weeks we'll all love it. None of us like change, but I think this in general is for the better.
Just gone on today, like the rooms, however I personally get a lot of whispers, and find that I might be in a, or several conversations, bouncing between them, however I can no longer see the main chat, and therefore who's taking the piss out of me next!
Cheers
Feisty xx

click settings (spanner) at top right and you can change it to the old method
one good thing with whispers in a seperate tab is that the user can move to another room but you can still whisper to them
I think that possably a inbetween setting is nice where whispers all show in a seperate tab along with in the chat room you are currently looking at is a nice thing.
Also possably splitting the chat window in two with whispers on top and chatroom on bottom etc..

14 Oct 2010

i cant see the problem people are having, im speaking froma developers pov as i am
there is not much diffrent in the new site at all, the change is not just a design one
1) the system is fundimentaly diffrent from the old one on the back end and would not have been compatable with the old chat without a full rewrite
2) the old chat was written fully in flash which meant that it would not work on many moble browsers and things like the iPad, the new one does except for the cams currently
3) the new system auto balances across many servers, the old one did not so could cause stability issues, the new system will allow the chat to grow easly
4) the chat has most things in the same place as before except for the rooms list, viewing a profile is easier than before as you click on the username then click on the view profile, i bet its been designed like that for the future to have extra buttons to do things like 'ignore user'
5) they are breaking away from the relianace on flash which can be very memory hungry and will hazard a guess that many people find their computer gets slow as the chatroom has been open for a while
There are lots of reasons why they are moving, from a dev view i can see why its happening and know the technologies they are using behind are forward thinking open source (Jabba XMMP) and will see the site though for many years to come.
I myself would have also made the same decision as them to move off the old platform.
Try the SH Desktop app as its a nice and quick way to use the chat, it looks a little better and feals faster.