Quote by Gitfinger
The problem may have been further up the network than the link from your Speedtouch to the exchange. The modem can be showing all of the correct lights, but sometimes the link from your BT exchange to the core network can go down.
If that happens then you're stuck as you have no way of bypassing the BT systems. However, if something up in the network goes down, alarms alert the engineers automatically, they can re-route traffic and service is restored automagically.
Something else that can affect your connection is if you are using a wireless router in an area where there are lots of other wireles LANs in use, such as a block of flats. Often the modems are shipped all set to the same radio channel number, so the signals can be corrupted by radio transmissions from another modem.
If all the light are showing on the modem it means that it can see the isp's server. More likely there is a server glitch stopping you getting beyond that. I am with AOL and its gone down a few times and reappears a few hours later.
