Quote by Jas-Tim
Well from a customer point of view I could expect a better response on an open forum, instead of a sarcastic we will refund your 10p if you request it.
I could expect a response from a pm that I've already sent into admin.
There is always room for error in industry you are quite correct. It's how those errors are handled that I would question.
You may have better things to do with your time than whinge about poor service, most people have. However, that really doesn't mean that youy can discard or be contemptuous about those that haven't.
Jas
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i was not discarding or being contemtuous to those who choose to sit here and repeat what many others have previously said, it is there choice to do so, as it is mine to say that i would rather find something else to do!
i was going to continue with this but as i'mnot in the best of moods i think i'll leave it till i'm in a better one.
me in a basque I really don't mind but do we really have to subject the nation or even the globe to my bloody legs 
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