We were banned once upon a time for 'having multiple user names' which actually turned out to be a case of mistaken identity.
We did see a massive drop in the number of pms and contacts after that, as people had obviously spotted that and understandabley been a bit wary of us, which we were a bit miffed about seeing as it wasn't anything to do with us!
Just thought I'd throw that in in case they were banned for the same reason!
Maz xx