VenusnMars's Profile

1 May 2005

BT is the only devil available to me :huh:
Venusxxx

1 May 2005

Where's Neilinleeds when you need an expert in the house?! :mrgreen:
Venusxxx

1 May 2005

Continued........ :huh:

Never did work out why I couldnt use dial up. Phoned AOL and heard a message telling us that broadband was down for BT customers in my area (no shit sherlock, I tried telling them that yesterday, but they wouldn`t listen to me ), asked AOL to help me find out what was wrong with dial up, and they kept giving me the same damn number over again to dial up on........
READ MY LIPS DIPSHITS, I CANT DIAL OUT ON THAT NUMBER, SO IT DOESNT MATTER HOW MANY TIMES YOU GIVE IT TO ME!
Try this they told me, then you will be online
I try it, phone back to tell a different advisor that it wont work, and they start putting me through steps to try it again
I phone up dial up support to be told they cant help me because I am a broadband member, I explain broadband told me to talk to them because I am setting up dial up............
He says he doesnt know how he can help me
I refuse to be transferred to another adviser, my tone wasnt too happy at this point, so he puts me on hold whilst he talks to another advisor, comes back, and I discover he doesnt even know how to set up a new number on the software, and refuses to listen to me when I am telling him that the steps he is talking me through will only put me through the procedure that will get the browser to connect online to retreive access numbers. Lets just put me online to get numbers which will get me online! :crazy:
He kept getting confused because the screen he wanted me to get wasn`t appearing!
THAT`S BECAUSE YOU ARE ASKING ME TO GO TO THE WRONG SCREENS!!!!!!!!!!!!!!!!!!!!!
LISTEN TO ME YOU FUCKING DEAF AND RETARDED IDIOT, YOU NEED TO GO TO EXPERT SET UP ETC
and I`VE ALREADY DONE IT ANYWAY, YOU GOT ME TO DELETE THE PREVIOUS ATTEMPTS SO YOU CAN TALK ME THROUGH IT AGAIN ONLY TO FIND YOU DONT KNOW HOW, AND REFUSE TO LISTEN TO ME WHEN I TELL YOU YOU ARE DOING IT ALL WRONG BUT IF YOU REALLY NEED TO KNOW, ITS THIS PAGE HERE!!!!!
He asks me to try logging on, and he will phone back to see if I was successful. I knew I wouldn`t be.
ESPECIALLY AS WE`D DELETED THE EXISTING IDENTICAL ACCESS NUMBERS TWO ADVISORS HAD GIVEN ME BEFORE HIM :banghead:
How the fuck does he expect me to get online with AOL with no aol access numbers at all?!!
What is so hard to understand about
Two different PCs, unformatted, formatted, two different windows systems, four different modems, (complete with drivers) three different phone cables and a phone that can connect to a working line, and the access numbers, both AOL access and net wizard access numbers not being able to connect
MUST MEAN THAT THE PROBLEM ISN`T WITH ME?!!!!
OMFG,And to think I thought I was crap at my job!
BT were just as bad
I am ditching AOL asap and taking up BT broadband, so next time I have a problem I only have to deal with one set of idiots instead of two.........
And when I phone BT to request broadband with them, that is exactly what I will be telling them.

It's our line, not us, we never could get dial up, they couldn't find out why, but said that if it was a problem with the line inside our house, that we might have to pay for the engineer, so I thought 'bollocks to this' and upgraded to Broadband.....
Then the problems started again :huh:
The connection started to drop again, so an engineer came out, checked the connection on his own equipment, scratched his chin, said he 'didn't get it' and started testing at different points along the road, replaced the socket in the house, scratched his chin again, and went home. Well, tell a lie, I told him that our net was going down at night, and not coming back until the following afternoon, and asked him what would happen if he was fiddling with something as the net decided to kick back in? Would he assume he'd fixed the problem?
"Oh no', he said, 'I will be able to tell."
The net kicked back in, he went home :huh:
The problem was reported as solved.
The net goes again that night, so we phone again,
Advisor, reading off of a card......
"How many lights do you have on? Can you try this, can you try that........ "
Me- 'The problem is not with us, these tests are pointless.'
"yes, yes, now if you could just unplug your modem and reboot your PC" :banghead: :banghead: :banghead:
However, we do discover that our one chance of kicking our connection back in is to phone 151, and do an automated line test, it sometimes gets the light flashing, sometimes it even sticks, so this is what we do, but we still report that we are having issues, as sometimes we are offline for 15+ hours at a time.
We phone again, they get the wholesalers to deal with it, they do, but still no joy, so I phone again and they recalibrate us. It works for a day. A whole fucking 24 hours :bounce:
Goes again-
Advisor - "Do you have an extention lead plugged in?"
Me- "Well yes, this time we do, because I recently used the phone in another room, but this is not our usual set up, and we still have these problems when the phone is plugged in direct."
"Oh, well that's your problem then. Goodbye" :huh:
Another advisor
"How many lights do you have on your modem? Could you try rebooting your PC and plugging your modem back in" :banghead: :banghead: :banghead:
Eventually they decide it's the wholesalers problem...again. Meanwhile I try kicking the connection back in by doing an automated line test again.........
Cept I can't, because a problem has been reported, and it bypasses this option and connects me to another fucking advisor.
Me- "Hello, BT are aware there is a problem, and are dealing with it, all I need you to do is set the 151 automated line testing for me to enable me to do a line test from home so I can get net access. It's been down for 18 hours now, and I have no way of gaining access from my end without that."
Advisor, " I can do a line test from here, phone up in 2-3 minutes and I will have the results on the database."
Me- "Thankyou, but who do I phone to set up the automated line test so I can do this again myself when the connection goes again?"
I get another(I find out later) irrelevant number.
No lights start flashing, but I phone up 20 minutes later, a different advisor, telling me I have the wrong department, but he would be happy to do a line test........:huh:
Oh, and making me aware that this is a premium rate phonecall.
Me- Don't worry about it, I'm paying for net access I'm not getting as well, and A line test has already been done, give me the results.
Advisor-" What is it you actually want?"! :banghead:
I tell him, in short measured tones.
"There are no results on your database, I'll be happy to do a line test"
He does the line test, the modem starts flashing, but doesn't stick.
I start phoning irrelevent numbers which have been given me, result? Look up.^^^^^^
I phone a 150 to get a normal advisor,
Automated message- 'Sorry, we don't work on Sundays.' (do you fucking ever?)
I phone broadband, "listen VERY carefully. I am going to phone 151, and choose the option that states the problem is fixed. It's the only way I am going to be able to use the automated line check so I can get back online. I need you to note that I do NOT want any work on my line cancelled as a result. I am simply doing this so I can kickstart my connection."
Advisor, "OK."
I phone 151, press 1, to state that the problem no longer exists.
I phone 151 again, WOOHOO, I am now able to do a line test, instead of having the option bypassed because they are aware of a problem.
Two attempts, and my connection is back smile

.
Now somewhen in the middle of ^^^^^^^^^ that lot, I get a phonecall from BT, because one of the dappy numbers entailed a long wait, and I requested a ring back.
I explain what I've done, and that I don't want any work cancelled.
Advisor - "Oh, you mean the problem that has just been closed?!" :x :x :x
The above is the short version. :huh: This has been going on for months on and off, the past three weeks it's been constant.
Now two days ago I asked for a discount, they said they would sort it, deducting the hours offline off of my 24/7 payment. However, this is beyond a joke. I need to take stronger action. I spend more time on the phone to BT than I do online. I don't have time or energy for this shit, and the inconveniance goes beyond just time offline.
Any ideas which do not involve phoning an advisor?
Venusxxx

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