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FelicityAdmin
Over 90 days ago
Admin
Straight Male, 41
Straight Female, 42
United Kingdom
Forum
Admin
Our sincere apologies, unexpected problems developed with the site servers which we've now been able to get under control.
Admin
Sorry for the problems regarding opening rooms in the chat room, we can confirm the technical team managed to resolve this last night.
Shrep is currently offline but it will be brought back today.
Apologies for the inconvenience.
Shrep is currently offline but it will be brought back today.
Apologies for the inconvenience.
Admin
Just the camera sections are done in Flash, the rest is HTML/Javascript :thumbup:
Admin
Sincere apologies guys, there was a problem with the server that has now been resolved.
Admin
Hi,
It's now in the Advanced Filters on the Search page :thumbup:
We've also changed the Meet Today option on the home page so it's a little more user friendly so you can choose how long you want to be on the list for.
The search updates three times an hour so at 18 minutes past, 38 and 58, you should see the records update :thumbup:
We want to plan this out better later on, and may incorporate Events into it as well, so we'll develop this further as time goes on. But for now, happy meeting
It's now in the Advanced Filters on the Search page :thumbup:
We've also changed the Meet Today option on the home page so it's a little more user friendly so you can choose how long you want to be on the list for.
The search updates three times an hour so at 18 minutes past, 38 and 58, you should see the records update :thumbup:
We want to plan this out better later on, and may incorporate Events into it as well, so we'll develop this further as time goes on. But for now, happy meeting
Admin
Full credit and our gratitude to Ben_welshminx, helped us locate the problem which has now been fixed.
This was happening when you click onto the username from the chat text area then click whisper, rather than click on the username from the members list on the right then whisper.
Our sincere apologies to those who experienced this issue.
This was happening when you click onto the username from the chat text area then click whisper, rather than click on the username from the members list on the right then whisper.
Our sincere apologies to those who experienced this issue.
Admin
Regrettably there's a glitch with the distance calculations at the moment.
If a user has their preferences to prevent other members calculating a distance from their location (customised under Settings), naturally it won't show any distance information. What's happening at the moment is that all of the distances that can't be calculated are at the top of your list, followed by the nearest first records, which isn't clear at all so I can see where the confusion is coming from.
The order needs to be shifted so the nearest first is at the top of the list, followed the the rest of the users that can't be calculated, perhaps ordered alphabetically rather than randomly.
An update should follow later today to fix this.
Apologies for the confusion.
If a user has their preferences to prevent other members calculating a distance from their location (customised under Settings), naturally it won't show any distance information. What's happening at the moment is that all of the distances that can't be calculated are at the top of your list, followed by the nearest first records, which isn't clear at all so I can see where the confusion is coming from.
The order needs to be shifted so the nearest first is at the top of the list, followed the the rest of the users that can't be calculated, perhaps ordered alphabetically rather than randomly.
An update should follow later today to fix this.
Apologies for the confusion.
Admin
Our sincere apologies. An unexpected fault occurred with one of our servers which caused the site outage. Our systems are now back online and the chat room is now fully functional.
Apologies again the inconvenience.
Apologies again the inconvenience.
Admin
Apologies, we're currently investigating a bug in Internet Explorer 6/7/8 that is causing this.
We'll keep you updated with the progress.
We'll keep you updated with the progress.
Admin
Ticket reply sent :thumbup:
The error message on the Home section and also the Gallery was due to a server restart, it shouldn't have lasted for no longer than just a few minutes. Apologies to those who were affected.
The chat room news has been updated to show:
The chat room Swinging Heaven account settings is accessible under Settings > Chatroom. It has been launched as a separate blocking list and does not currently take into consideration your friends. However should by accident someone be accidentally blocked, via the settings, this has quickly be reversed.
The error message on the Home section and also the Gallery was due to a server restart, it shouldn't have lasted for no longer than just a few minutes. Apologies to those who were affected.
The chat room news has been updated to show:
24/01/2011
Share Room Ownership
You can now share your room ownership with other users, this is great if you're leaving the room and want to pass off ownership to another user, or if you simply want help to control the mayhem. To do this, click on the user in the user list and hit the button called 'Share Room Ownership'.
Block Users
You can now block a user from whispering you permanently, to do this click on a user and hit the 'Block User' button. You can view and manage your blocks in the 'Chatroom' section on your Swinging Heaven account settings page.
The chat room Swinging Heaven account settings is accessible under Settings > Chatroom. It has been launched as a separate blocking list and does not currently take into consideration your friends. However should by accident someone be accidentally blocked, via the settings, this has quickly be reversed.
Admin
Thanks for your report.
Could you try chat room again?
Thanks in advance.
Could you try chat room again?
Thanks in advance.
Admin
You would need to install Abode Flash Player - please visit the page below to start the download and installation processes:
Admin
Quote by tabbi
I have to keep manually scrolling the page down to see what myself and others are saying. It scrolls itself for a few lines then i havet o use the slider to move the page down after i type and to keep up with the room.
Is this just me? or is it something that can be resolved? I think others are experiencing it too. Should i raise a ticket thing? or is it something that will be resolved while you're sorting other things out?
I'm currently trying to track how this happens actually as a couple of people have reported this. Could you answer a couple of questions to help me?
When does this start happening?
What is your web browser?
Does it occur in the first room that you join or after changing rooms?
Are you scrolling up to see the previous chat then back down via the scroll bar, the down arrow icon, mouse scroll or down arrow on your keyboard?
Are you resizing or maximising the chat room window at all?
Admin
Whilst viewing the blank white page, hold down both Ctrl and F5 keys both together - this should clear the cache and reload the page so you join the chat room.
Failing that, you can delete your temporary internet files / cache - if you are unsure how to do this, just let me know your browser name.
Failing that, you can delete your temporary internet files / cache - if you are unsure how to do this, just let me know your browser name.
Admin
Quote by jackandjill502
Hi' I've raised a couple of tickets but nothing is getting sorted, I can access the chatroom but cannot connect to any cams, just get the message 'cannot connect to the video server' getting really frustrated now, gone on for weeks, please can you sort this for me? my cam is working ok.
Hi,
Your three support tickets have all received replies with further questions regarding the problem and your availability for remote access support, you can log into them by entering your ticket number and email address here:
http://www.swingingheaven.co.uk/support-tickets/
If you feel more comfortable talking by messages, please select PM next to my name.
Admin
Was it this post?
http://www.swingingheaven.co.uk/swingers-forum/viewtopic/334704.html#3377824
It's just a couple of threads down.
I think it might be best to try to keep the posts regarding the new chat room in the same thread as it is getting confusing in here now.
http://www.swingingheaven.co.uk/swingers-forum/viewtopic/334704.html#3377824
It's just a couple of threads down.
I think it might be best to try to keep the posts regarding the new chat room in the same thread as it is getting confusing in here now.
Admin
Thanks for your posts.
We're currently tracking a bug with the new beta chat room that presents the 'Invalid callback request' message that some members are experiencing. Removing your Cookie for Swinging Heaven may clear the problem, or by logging out of the site then back in, however we're working on a better solution.
In the meanwhile, you will still be able to access the Old Chat room by following the prompt to do so under the chatroom link.
We're currently tracking a bug with the new beta chat room that presents the 'Invalid callback request' message that some members are experiencing. Removing your Cookie for Swinging Heaven may clear the problem, or by logging out of the site then back in, however we're working on a better solution.
In the meanwhile, you will still be able to access the Old Chat room by following the prompt to do so under the chatroom link.
Admin
Quote by DonKiddick101
...now keeps trying to show me lots of pictures 'similar' to the one(s) I really wanted to see! If I'd wanted them I'd have searched for them!..
You can turn off this display by selecting the information (I) icon.
Admin
Hi,
Yesterday at midday we launched the new photo and video viewer and added this to the top of your home page when you log into the site:
You can customise your privacy options with regards to receiving comments on your photos by following the Privacy Settings prompt in the above text.
If any technical support is required or you wish to report a bug or fault with the new system, please follow the Help Centre prompt.
We'll also take constructive feedback on board :thumbup:
Yesterday at midday we launched the new photo and video viewer and added this to the top of your home page when you log into the site:
New Photo and Video Gallery! We have upgraded the photo and video gallery to enhance usability and performance. You can now receive and submit Comments on the gallery. You are in full control of your own materials on the site and you can opt out of this system by customising your Photos and Videos Privacy Settings. We welcome you to contact us with your feedback via the Help Centre.
You can customise your privacy options with regards to receiving comments on your photos by following the Privacy Settings prompt in the above text.
If any technical support is required or you wish to report a bug or fault with the new system, please follow the Help Centre prompt.
We'll also take constructive feedback on board :thumbup:
Admin
Quote by M8te_me
For the past 12 months, we've unknowingly allowed non-Extra members to view videos in higher quality and size, which we accept full responsibility for. An oversight in the site code allowed this to happen.
Coinciding with the new gallery that has been updated at midday today, this bug was rectified.
Viewing videos in higher quality and size has always been a featured included in Heaven Extras since we launched these in 2006.
Our apologies for the confusion that this may have caused you.
Does that mean tha EXTRA members get a refund for not having a sole privilige???
It never hurts to ask. However trust me, you'll be compensated with the additions to Extras in the new chat room.
Admin
For the past 12 months, we've unknowingly allowed non-Extra members to view videos in higher quality and size, which we accept full responsibility for. An oversight in the site code allowed this to happen.
Coinciding with the new gallery that has been updated at midday today, this bug was rectified.
Viewing videos in higher quality and size has always been a featured included in Heaven Extras since we launched these in 2006.
Our apologies for the confusion that this may have caused you.
Coinciding with the new gallery that has been updated at midday today, this bug was rectified.
Viewing videos in higher quality and size has always been a featured included in Heaven Extras since we launched these in 2006.
Our apologies for the confusion that this may have caused you.
Admin
Thanks Varken, we'll attempt to restart the server.
Roll on the new chat room :thumbup:
Roll on the new chat room :thumbup:
Admin
Wrong thread guys:
http://www.swingingheaven.co.uk/swingers-forum/viewtopic/312024.html
http://www.swingingheaven.co.uk/swingers-forum/viewtopic/312024.html
Admin
Apologies for the downtime, there was an network issue that we believe should now be resolved.
Admin
Any problems, please knock on my door and explain what area you are in and what you can see happening:
http://www.swingingheaven.co.uk/support-tickets/new-ticket.html
:thumbup:
http://www.swingingheaven.co.uk/support-tickets/new-ticket.html
:thumbup:
Admin
Quote by GnV
Well, I've pm'd admin now on two separate occasions on another matter over a period of nearly two weeks and not had even the simple courtesy of an acknowledgement.
Maybe they're too focused on matters that don't matter to the majority and don't care a toss about individuals
I don't like bringing up personal matters into an open forum, but GnV, you have my account on block, so I'm afraid my replies would be hidden from showing up in your mailbox.
Admin
Having a referral feature is something that we've always wanted to add to the site. Running a site of people, getting new people on the site is one of our goals. If there's just one person that invites someone here who then joins, that's one more than we would have got.
If someone doesn't want send any invites, I suspect they'll just ignore it. From what I know most members have a 'swinging' email account separate to their 'real life' one. I guess they'll invite contacts from that address book to the site, or if they know any addresses off the top of their head, type those in themselves - we're not expecting members to invite friends and family as that would just be silly.
To follow, top referrers will be rewarded with an incentive backdated to when the referral system was launched, but for now, to keep tongues wagging, I won't say what that is.
If someone doesn't want send any invites, I suspect they'll just ignore it. From what I know most members have a 'swinging' email account separate to their 'real life' one. I guess they'll invite contacts from that address book to the site, or if they know any addresses off the top of their head, type those in themselves - we're not expecting members to invite friends and family as that would just be silly.
To follow, top referrers will be rewarded with an incentive backdated to when the referral system was launched, but for now, to keep tongues wagging, I won't say what that is.